1. Visit the Google Play Store on your Android smartphone or tablet.

2. Download the Eventcube Scanner app.

You can use different devices as a scanner. Use what's accessible to you:

1. Android smartphone or tablet with the Eventcube Scanner app installed.

2. iPhone with the Eventcube Scanner app installed - Coming soon.

3. Web browser using mobile devices with cameras. Visit: https://manage.eventcube.io/scanner.

4. Scanner with laser pointers

1. Open your downloaded app, then log in to your Eventcube account.

2. You’ll immediately see the event list.

3. If you have multiple stores, choose the store where you’re scanning tickets.

4. Then, select the event you will be scanning tickets for.

1. Upon selecting an event, the scanner interface opens.

2. Click “Start Scanning” to open your device’s camera.

3. Proceed to scan QR codes at your event.

Successful Scan. Look for this feedback each time you scan a QR code. This means that a QR code is valid. It also displays the attendee's name on the screen, helping verify identification before check-in. Successful scans also display the ticket barcode you scanned in the confirmation pop-up.

Blocked Entry. This means the QR code has already been scanned, and the customer may have presented a duplicate ticket. The screen also shows the date and time the code was first scanned.

No Tickets Found. This means the QR code presented is for a different event, preventing customers with invalid tickets from attending.

In some cases, organisers are not scanning QR codes and prefer a higher-touch approach to guest check-in. With the Eventcube Ticket Scanner, you can manually check in guests.

1. Look up the guest’s name in the event order list.

2. Select their ticket.

3. A new page opens with the attendee’s details. Click “Check-In”.

4. All check-in guests will be grouped under Guests > Checked In.

5. Meanwhile, guests who haven’t arrived will be grouped under Guests > Outstanding.

1. Go to Guests > Checked In.

2. Look up the attendee’s name and select their ticket.

3. Verify the information on the screen and click “Check out” at the bottom.

Can I use multiple devices simultaneously to scan tickets at the door?

Yes, you can use multiple devices (phone, tablet, etc.) to scan tickets, provided that each device is logged in to a different Admin user account.

Make sure to add door staff as new users with Admin access to your store. Using their EC Scanner App or a web browser, they need to log in to their Eventcube account, select the event they're scanning for, and start scanning.

Please also ensure that all devices have a strong internet connection to avoid syncing issues.

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