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Support Hub on Eventcube: An Overview
Support Hub on Eventcube: An Overview

How to use the "manage orders" function to change tickets, transfer names, and list tickets for resale - Eventcube Support Hub.

Support Team avatar
Written by Support Team
Updated over a year ago

In this article:

The Support Hub portal

1. In the ticket store, click Manage Order in the main menu.

2. You will be led to a log-in page where you will be asked to enter your Order Reference and the email you used when you made the ticket order.

3. Click ‘Next’.

4. You will be redirected to your own ticket portal. You will get all the tickets purchased in the same order.

5. If you forgot your order reference, you may instead click "Find your order" and enter the email you used to purchase the ticket and your postal code.

6. Click 'Get Order'.

5. Three major navigational tabs are available in the portal: “Your Tickets”, "Event Details", and “Support”.

6. In "Event Details", you'll find the Event Description.

7. In “Support”, you will find all frequently asked questions (FAQs). This is perfect if you want to troubleshoot basic issues alone or while waiting for the organizer to respond to your query.

8. Under “Your Tickets”, you will find various ticket functions turned on by the store owner.

If they set a ticket tier to be eligible for resale, you will find the Sell Ticket button in your portal.

If organiser turned on the “Named Ticket Holder” function, you would find an option to change the name on your ticket.

Soon, you'll also be able to change tickets in your ticket portal.

Order Management Functions in Support Hub

Change Ticket Holder Name

This comes in handy if you’re unable to attend your booked event and want to give your ticket to a friend. You can change ticket holder names on your own through Support Hub.

  1. Just select the ticket you want to edit

  2. Enter your friend’s name.

First-time changes are free. Anything more is subject to a £5 administration fee.

Put Your Ticket Up for Resale

If the store owner enabled ticket resale for a particular ticket tier, you’ll see the “Sell Tickets” button in your order portal. This is useful when you can’t make it to your event and you want a guaranteed and safe way to get your money back.

Note: You’ll only get the face value of your ticket and not the booking fee.

How to Resell Tickets using Support Hub

  1. Click “Sell Tickets”

  2. Select the tickets you want to list for resale.

  3. Click Confirm.

Once complete, your ticket/s will be disabled and marked as “listed for resale”. You’ll receive your funds 7-10 days after the event has ended.

Remember: Ticket resale is only possible on the ticket holder's end if the store owner creates a resale ticket tier.

Change Tickets

Sometimes, you buy tickets in advance only to find out you’re unavailable on your chosen date. You also might want to upgrade/downgrade your own ticket.

Support Hub can assist with either change.

To edit your ticket, you can:

  1. Click the “change tickets” button.

  2. Tick the checkbox next to the ticket you want to change.

  3. Select the appropriate event you want to attend in the dropdown menu.

  4. Then, choose your ticket type.

  5. Click confirm and continue to pay.

Support Hub is continuously being developed to include more order management functions so if you have suggestions, feel free to shoot us a message at support@eventcube.io.

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