# Eventcube Help Center

> Help center for Eventcube

## Ticketing & Registration

- [How to Manually Approve Eventcube Ticket Purchases](https://help.eventcube.io/en/articles/7187511-how-to-manually-approve-eventcube-ticket-purchases.md): Manually approving ticket orders before sending out tickets to customers
- [How to Use the Ticket Upsell Feature on Eventcube](https://help.eventcube.io/en/articles/7128236-how-to-use-the-ticket-upsell-feature-on-eventcube.md): Using the ticket upsell feature for add-ons and extras
- [How to Set a Sales Limit for Eventcube Ticket Categories](https://help.eventcube.io/en/articles/7187522-how-to-set-a-sales-limit-for-eventcube-ticket-categories.md): The purpose of setting sales limits on ticket categories and how to apply them to your event.
- [How to Create an Event and Set Up Tickets on Eventcube](https://help.eventcube.io/en/articles/6611935-how-to-create-an-event-and-set-up-tickets-on-eventcube.md): A step by step guide on how to create your first event and set up event tickets.
- [How to Set Up Eventcube Ticket Categories](https://help.eventcube.io/en/articles/7120645-how-to-set-up-eventcube-ticket-categories.md): How to set up ticket categories when your event has multiple tickets listed under it
- [How to Offer Virtual and In-Person Tickets to the Same Event on Eventcube](https://help.eventcube.io/en/articles/7038031-how-to-offer-virtual-and-in-person-tickets-to-the-same-event-on-eventcube.md): How to sell virtual and in-person tickets to the same hybrid event using Eventcube
- [How to Schedule a Date and Time for Ticket Sales to Go Live](https://help.eventcube.io/en/articles/4856266-how-to-schedule-a-date-and-time-for-ticket-sales-to-go-live.md): A quick guide on scheduling ticket sales
- [How to Create Ticket Reps and Set Up Rep Rewards on Eventcube](https://help.eventcube.io/en/articles/4856259-how-to-create-ticket-reps-and-set-up-rep-rewards-on-eventcube.md): Boost event promotion efforts with a ticket rep system and set rep rewards in advance
- [How to Set Up Ticket Resale on Eventcube](https://help.eventcube.io/en/articles/4856258-how-to-set-up-ticket-resale-on-eventcube.md): How to enable ticket resale tiers, manage the resale queue, issue refunds to original ticket holders, and how customers list their tickets for resale via the Support Hub.
- [How to Create Private/Secret Tickets on Eventcube](https://help.eventcube.io/en/articles/4856256-how-to-create-private-secret-tickets-on-eventcube.md): Creating tickets that are not listed on the store front and are only accessible via URL
- [How to Restrict the Quantity of Tickets Customers Purchase Per Transaction](https://help.eventcube.io/en/articles/4856254-how-to-restrict-the-quantity-of-tickets-customers-purchase-per-transaction.md): Limiting the maximum number of tickets one customer can buy
- [Understanding Color-Coded Ticket Tiers on Eventcube](https://help.eventcube.io/en/articles/4856253-understanding-color-coded-ticket-tiers-on-eventcube.md): What do the colors in your ticket tiers mean?
- [How to Create Group Buys and "Buy X, Get X Free" Deals on Eventcube](https://help.eventcube.io/en/articles/4856251-how-to-create-group-buys-and-buy-x-get-x-free-deals-on-eventcube.md): How to give free tickets for every minimum ticket order quantity purchased.
- [Utilizing the Eventcube Tickets Page: An Overview](https://help.eventcube.io/en/articles/4856249-utilizing-the-eventcube-tickets-page-an-overview.md): Navigating and making the most use out of your tickets page
- [Can I Offer Tickets for Free on Eventcube and Will I Be Charged?](https://help.eventcube.io/en/articles/4856244-can-i-offer-tickets-for-free-on-eventcube-and-will-i-be-charged.md): Are free tickets free when I use Eventcube Ticketing?
- [Ticket Settings on Eventcube: An Overview](https://help.eventcube.io/en/articles/4856242-ticket-settings-on-eventcube-an-overview.md): A guide into the ticketing features available to store owners when they create or edit a ticket.
- [Understanding the Eventcube Events Menu](https://help.eventcube.io/en/articles/4856241-understanding-the-eventcube-events-menu.md): How to navigate and make the most use out of the events menu
- [How to Set Up Self-Service Virtual Events With Zoom, Teams or any External Conferencing Platform](https://help.eventcube.io/en/articles/8464222-how-to-set-up-self-service-virtual-events-with-zoom-teams-or-any-external-conferencing-platform.md): Create tickets for virtual events that you host on Zoom, Google Meet, Teams or any other external live streaming or conferencing platform
- [Eventcube Fees & Pricing Explained: All You Need To Know](https://help.eventcube.io/en/articles/8434395-eventcube-fees-pricing-explained-all-you-need-to-know.md): All you need to know about Eventcube's ticketing fees and pricing structure
- [How to Send Communication Emails to your Customers](https://help.eventcube.io/en/articles/8885712-how-to-send-communication-emails-to-your-customers.md): Sending email reminders, announcements, and promotional messages to your ticket customers on Eventcube
- [Store-Level Orders Menu: An Overview](https://help.eventcube.io/en/articles/4856237-store-level-orders-menu-an-overview.md): Getting to know the Orders tab
- [Understanding VAT Regions](https://help.eventcube.io/en/articles/8795758-understanding-vat-regions.md): VAT regions determine the how much value-added tax is applicable based on where you hold your events
- [FAQ: Booking Refund Insurance for Ticket Buyers](https://help.eventcube.io/en/articles/8812932-faq-booking-refund-insurance-for-ticket-buyers.md): Frequently asked questions about booking refund insurance
- [Customer Order Page on Eventcube Explained](https://help.eventcube.io/en/articles/4856236-customer-order-page-on-eventcube-explained.md): How to navigate the order reference page
- [FAQ: Store Owner's Guide to Ticket Insurance](https://help.eventcube.io/en/articles/8825392-faq-store-owner-s-guide-to-ticket-insurance.md): Booking refund insurance is a product you offer to your customers so that they may claim refund if they can't attend an event\*
- [Ticket Store Users: Admin vs Organizer vs Ticket Rep](https://help.eventcube.io/en/articles/8837385-ticket-store-users-admin-vs-organizer-vs-ticket-rep.md): What is the functional difference between an admin, an organizer, and a ticket rep? How do ticket reps and organizers get paid?
- [Multi-Region Pricing on Eventcube: An Overview](https://help.eventcube.io/en/articles/7902464-multi-region-pricing-on-eventcube-an-overview.md): How to set different ticket prices for buyers in various regions around the world using Multi-Region pricing.
- [How to Set Up Event Categories on Eventcube](https://help.eventcube.io/en/articles/6259839-how-to-set-up-event-categories-on-eventcube.md): How to set up event categories when you have multiple events on sale
- [How to Embed your Eventcube Tickets on Your Website](https://help.eventcube.io/en/articles/6485578-how-to-embed-your-eventcube-tickets-on-your-website.md): Embed your tickets to your website so your customers don’t need to leave your ecosystem to make a purchase.
- [Why Can't I Edit The Ticket Price and Booking Fee?](https://help.eventcube.io/en/articles/9047436-why-can-t-i-edit-the-ticket-price-and-booking-fee.md): Editing your ticket pricing and booking fee after you've started to make sales
- [Features Exclusive to Eventcube Pro](https://help.eventcube.io/en/articles/8999281-features-exclusive-to-eventcube-pro.md): Features you unlock when you upgrade to Eventcube Pro
- [Can I Sell Physical Tickets on Eventcube to Collect at the Box Office](https://help.eventcube.io/en/articles/6999297-can-i-sell-physical-tickets-on-eventcube-to-collect-at-the-box-office.md): Distributing physical tickets to your event onsite or through delivery and how to manually create ticket orders in bulk
- [How to Set Up a Free 1-Click Registration Page on Eventcube for Free Events](https://help.eventcube.io/en/articles/7038038-how-to-set-up-a-free-1-click-registration-page-on-eventcube-for-free-events.md): Setting up a 1-click registration for free virtual and in-person events.
- [FAQ: Eventcube API](https://help.eventcube.io/en/articles/9947059-faq-eventcube-api.md): Frequently asked questions, levels of integrations you can do with the Eventcube API
- [How to enable BLIK payments for Polish event attendees](https://help.eventcube.io/en/articles/11171082-how-to-enable-blik-payments-for-polish-event-attendees.md): BLIK offers a seamless and familiar checkout experience for your attendees from Poland, increasing ticket sales and conversion rates.
- [SEO Troubleshooting: Event Not Appearing in Google](https://help.eventcube.io/en/articles/12275473-seo-troubleshooting-event-not-appearing-in-google.md): Why your event is not appearing in Google.

## Ticket Settings

- [How Booking Fees Work](https://help.eventcube.io/en/articles/6608691-how-booking-fees-work.md): How to set default booking fee that applies across all tickets/events
- [When and How to Use Named Ticket Holders on Eventcube](https://help.eventcube.io/en/articles/6608899-when-and-how-to-use-named-ticket-holders-on-eventcube.md): A step-by-step guide on ensuring that each ticket bought is assigned a name.
- [How to Add an Image to Your Eventcube Event](https://help.eventcube.io/en/articles/6370495-how-to-add-an-image-to-your-eventcube-event.md): A step-by-step guide on adding or updating images to an event you created in your Eventcube store.
- [How to Clone an Eventcube Event](https://help.eventcube.io/en/articles/6486194-how-to-clone-an-eventcube-event.md): A guide on how to duplicate or clone events so you don’t need to set up the same event details from scratch.
- [How to Delete an Event on Eventcube](https://help.eventcube.io/en/articles/8027384-how-to-delete-an-event-on-eventcube.md): Deleting events in Eventcube
- [How to View and Organize Your Eventcube Tickets](https://help.eventcube.io/en/articles/4856257-how-to-view-and-organize-your-eventcube-tickets.md): Organizing your event tickets
- [All About Descriptions: Event, Tickets, and Organizer Descriptions](https://help.eventcube.io/en/articles/8464447-all-about-descriptions-event-tickets-and-organizer-descriptions.md): Where to find event, ticket, and organizer descriptions and how to update them,
- [How Waitlists Work](https://help.eventcube.io/en/articles/8031550-how-waitlists-work.md): This article talks you through the waitlist functionality, how to check the number of people on your list, and how to export it.
- [How to Block Ticket QR Codes Until Event Start Time](https://help.eventcube.io/en/articles/10800258-how-to-block-ticket-qr-codes-until-event-start-time.md): Blocking QR code access to prevent fraud and ticket duplication
- [Fixing Oversold Events & Capacity Issues](https://help.eventcube.io/en/articles/12115687-fixing-oversold-events-capacity-issues.md): How to reconcile ticket when they're sold beyond the cap
- [Why Do Tickets Show as ‘Sold Out’ While Inventory Remains?](https://help.eventcube.io/en/articles/12136592-why-do-tickets-show-as-sold-out-while-inventory-remains.md): 'Sold out' tickets due to basket holds and pending orders
- [Member Presales & Staggered Release Windows](https://help.eventcube.io/en/articles/12138688-member-presales-staggered-release-windows.md): Different opening dates for members vs public
- [Pay-What-You-Want or Donation Pricing](https://help.eventcube.io/en/articles/12140960-pay-what-you-want-or-donation-pricing.md): How to set up donation tickets to a free event.
- [Absorbing vs Passing on Fees](https://help.eventcube.io/en/articles/12147010-absorbing-vs-passing-on-fees.md): How to absorb or pass fees on to ticket buyers

## Order Management

- [How to Transfer Bookings from an Old/Postponed Event to a New One on Eventcube](https://help.eventcube.io/en/articles/6572249-how-to-transfer-bookings-from-an-old-postponed-event-to-a-new-one-on-eventcube.md): A guide on what to do when your event was postponed and you’ve already gotten a booking from the previous event date.
- [How to Rename a Ticket within a Multi-Ticket Order on Eventcube](https://help.eventcube.io/en/articles/4856234-how-to-rename-a-ticket-within-a-multi-ticket-order-on-eventcube.md): How to change ticket holder names in
- [How to Manually Create an Order or Ticket on Eventcube](https://help.eventcube.io/en/articles/4856235-how-to-manually-create-an-order-or-ticket-on-eventcube.md): Creating manual tickets orders for customers on demand.
- [Support Hub on Eventcube: An Overview](https://help.eventcube.io/en/articles/6762185-support-hub-on-eventcube-an-overview.md): How customers use the Support Hub to manage orders — download tickets, list tickets for resale, change ticket holder names, and switch ticket types.
- [How to Revoke an Individual Ticket from a Single or Multi-Ticket Order on Eventcube](https://help.eventcube.io/en/articles/6648808-how-to-revoke-an-individual-ticket-from-a-single-or-multi-ticket-order-on-eventcube.md): Revoking individual tickets from a multi-ticket order or single sale with multiple tickets.
- [How to Batch Import Ticket Orders for an Event](https://help.eventcube.io/en/articles/9234230-how-to-batch-import-ticket-orders-for-an-event.md): Creating ticket orders in bulk for an event to save time using a CSV file import
- [How to Use Checkout Forms to Collect More Information from Customers](https://help.eventcube.io/en/articles/10853441-how-to-use-checkout-forms-to-collect-more-information-from-customers.md): Using Checkout Forms to ask more questions with conditional flows and gather additional customer information.
- [How Attendees Can Download Their Tickets](https://help.eventcube.io/en/articles/12182424-how-attendees-can-download-their-tickets.md): Two ways attendees can download their tickets if they accidentally deleted their email or lost access to it.

## Ticket Scanning

- [Devices Page Overview](https://help.eventcube.io/en/articles/14703971-devices-page-overview.md): An overview of the Devices page in your Eventcube Ticket Store — what it is, why it matters, and how Device Groups work.
- [How to Connect a Ticket Scanning Device to Your Eventcube Ticket Store](https://help.eventcube.io/en/articles/14703989-how-to-connect-a-ticket-scanning-device-to-your-eventcube-ticket-store.md): A step-by-step guide to creating a Device Group and connecting a ticket scanner to your Eventcube Ticket Store using a Device PIN or QR code.
- [How to Connect a POS Device to Your Eventcube Ticket Store](https://help.eventcube.io/en/articles/14704289-how-to-connect-a-pos-device-to-your-eventcube-ticket-store.md): A step-by-step guide to creating a POS Device Group and connecting a point-of-sale device to your Eventcube Ticket Store using a Device PIN or QR code.
- [How to use the Eventcube Ticket Scanner](https://help.eventcube.io/en/articles/13763265-how-to-use-the-eventcube-ticket-scanner.md)
- [Introducing the New Eventcube Ticket Scanner](https://help.eventcube.io/en/articles/13915358-introducing-the-new-eventcube-ticket-scanner.md): Fast, reliable, and fully integrated ticket entry — built directly into your Eventcube platform.

## Reports & Analytics

- [How to Use Event-Level Order Reports on Eventcube](https://help.eventcube.io/en/articles/4856264-how-to-use-event-level-order-reports-on-eventcube.md): View orders from a particular event only and exporting orders in a .csv file
- [How to Export Custom Checkout Field Columns from Eventcube](https://help.eventcube.io/en/articles/6603571-how-to-export-custom-checkout-field-columns-from-eventcube.md): A checklist of cues that ensure your custom checkout field \(e.g., dietary restrictions\) columns are included in your Order CSV export.
- [How to View Event-Level Sales Analytics Reports on Eventcube](https://help.eventcube.io/en/articles/4856263-how-to-view-event-level-sales-analytics-reports-on-eventcube.md): Retrieving sales reports from a specific event in your Eventcube ticket store
- [How to Export All Sales Data for Events Sold on Your Eventcube Store](https://help.eventcube.io/en/articles/6261893-how-to-export-all-sales-data-for-events-sold-on-your-eventcube-store.md): Exporting sales data for your whole store.
- [How to Export Eventcube Orders and Door Lists](https://help.eventcube.io/en/articles/6339808-how-to-export-eventcube-orders-and-door-lists.md): Exporting orders from events for your door list
- [Event Overview Page Explained](https://help.eventcube.io/en/articles/14037325-event-overview-page-explained.md): A guide to the new Event Overview page, including the sales summary, Ticket Revenue chart, Ticket Breakdown, Recent Tickets Sold, Deposit Tickets, Ticket Resale, Visibility, and Status settings.

## Visual Editor

- [What is the Visual Editor on Eventcube?](https://help.eventcube.io/en/articles/6337641-what-is-the-visual-editor-on-eventcube.md): How to customise your ticket confirmation emails, ticket store, and online events using the Eventcube Visual Editor
- [How to Create and Edit an Email Confirmation Using Visual Editor on Eventcube](https://help.eventcube.io/en/articles/6457107-how-to-create-and-edit-an-email-confirmation-using-visual-editor-on-eventcube.md): Your step-by-step guide to customising your ticket confirmation email using the Eventcube built-in Visual Editor.
- [How to send reminder emails to your event order list](https://help.eventcube.io/en/articles/9890675-how-to-send-reminder-emails-to-your-event-order-list.md): Resend your confirmation email in bulk to alert event attendees of upcoming event or of any changes to the event information
- [How to Remove the Footer Block from Confirmation Email](https://help.eventcube.io/en/articles/12752720-how-to-remove-the-footer-block-from-confirmation-email.md): Removing social icons, logo, and links from ticket confirmation emails

## Billing

- [How and When Will I Receive the Funds/Money Raised from My Ticket Sales on Eventcube?](https://help.eventcube.io/en/articles/4856247-how-and-when-will-i-receive-the-funds-money-raised-from-my-ticket-sales-on-eventcube.md)
- [How to Refund a Customer on Eventcube](https://help.eventcube.io/en/articles/6259589-how-to-refund-a-customer-on-eventcube.md): A simple how to on refunding one of your ticket buyers
- [Do You Offer Discounted Rates for Charities on Eventcube?](https://help.eventcube.io/en/articles/4856243-do-you-offer-discounted-rates-for-charities-on-eventcube.md)
- [How to Set Up and Enable Pay-By-Invoice in Your Eventcube Store](https://help.eventcube.io/en/articles/6359396-how-to-set-up-and-enable-pay-by-invoice-in-your-eventcube-store.md): A step-by-step guide on how store owners can enable pay-by-invoice feature for direct-to-business ticketing
- [How to Connect a Stripe Account to Your Eventcube Store](https://help.eventcube.io/en/articles/4856239-how-to-connect-a-stripe-account-to-your-eventcube-store.md): Connecting your Stripe payment gateway when you create a store
- [Payout Timing & Reconciliation](https://help.eventcube.io/en/articles/12275724-payout-timing-reconciliation.md): When you'll be paid and checking Stripe dashboard
- [How to brand your Stripe Billing page](https://help.eventcube.io/en/articles/14636834-how-to-brand-your-stripe-billing-page.md): Upload logos and icons and apply your brand colors to your Stripe Billing page.

## Memberships

- [How to Create a Membership Category on Eventcube](https://help.eventcube.io/en/articles/6550644-how-to-create-a-membership-category-on-eventcube.md): Getting started at Eventcube Memberships starting from the highest nesting level: categories.
- [How to Create a Membership Tier on Eventcube](https://help.eventcube.io/en/articles/6550637-how-to-create-a-membership-tier-on-eventcube.md): A guide on how to set up a membership tier after creating a membership category.

## Virtual Events

- [How to Broadcast Your Live Stream on Eventcube](https://help.eventcube.io/en/articles/4859826-how-to-broadcast-your-live-stream-on-eventcube.md): How to customise your live stream page and preview it before pushing your event live
- [Connecting Zoom to Wowza and Eventcube: A Guide](https://help.eventcube.io/en/articles/4856193-connecting-zoom-to-wowza-and-eventcube-a-guide.md): How to connect Zoom to Wowza and Eventcube
- [Eventcube Chat Room Functions and Moderation Guide](https://help.eventcube.io/en/articles/4925405-eventcube-chat-room-functions-and-moderation-guide.md): How to use and navigate the Eventcube virtual event chatroom and what are the moderator controls
- [Setting Up a Stream on OBS and Connecting to Wowza](https://help.eventcube.io/en/articles/4856190-setting-up-a-stream-on-obs-and-connecting-to-wowza.md): Setting up a stream on OBS
- [How to Set Up a Stream on Wowza and Connect It to Your Eventcube Store](https://help.eventcube.io/en/articles/4856183-how-to-set-up-a-stream-on-wowza-and-connect-it-to-your-eventcube-store.md): Set up a stream on Wowza
- [What is Live Streaming Video Software and Why Do I Need This in Addition to a Stream Engine?](https://help.eventcube.io/en/articles/4856170-what-is-live-streaming-video-software-and-why-do-i-need-this-in-addition-to-a-stream-engine.md): Live Streaming Video Software
- [What is SecureSeat on Eventcube and Why Should You Use It?](https://help.eventcube.io/en/articles/4856163-what-is-secureseat-on-eventcube-and-why-should-you-use-it.md): How to ensure that only ticket holders can enter your virtual event or live stream
- [How to Create a Live Stream Embed for Ticketed Events with Vimeo Pro on Eventcube](https://help.eventcube.io/en/articles/4852152-how-to-create-a-live-stream-embed-for-ticketed-events-with-vimeo-pro-on-eventcube.md): Using Vimeo Pro to create a live stream embed for your virtual event
- [How to create a Live Stream Embed for your Ticketed Event with YouTube Live](https://help.eventcube.io/en/articles/4852122-how-to-create-a-live-stream-embed-for-your-ticketed-event-with-youtube-live.md): YouTube Live
- [What is an iFrame and How to Use it for Live Streaming on Eventcube?](https://help.eventcube.io/en/articles/4851976-what-is-an-iframe-and-how-to-use-it-for-live-streaming-on-eventcube.md): What you need to know about iFrame
- [What is a Video Embed and Why Do I Need It for My Live Stream Event?](https://help.eventcube.io/en/articles/4851965-what-is-a-video-embed-and-why-do-i-need-it-for-my-live-stream-event.md): Understanding what video embeds are and how they work
- [How to Create a Ticketed Live Stream or Virtual Event](https://help.eventcube.io/en/articles/4851961-how-to-create-a-ticketed-live-stream-or-virtual-event.md): Create a ticketed or registration live stream virtual event
- [How to Add a Watch Time Limit to Your Eventcube Broadcast Event](https://help.eventcube.io/en/articles/6337579-how-to-add-a-watch-time-limit-to-your-eventcube-broadcast-event.md): Adding a watch time limit to your virtual event
- [Understanding Live Streaming Terms on Eventcube](https://help.eventcube.io/en/articles/12149327-understanding-live-streaming-terms-on-eventcube.md): Streaming video software vs stream engine vs video embed vs iFrame

## Ticket Holders' FAQ

- [Are tickets with the buyer's name valid for friends to use?](https://help.eventcube.io/en/articles/4856228-are-tickets-with-the-buyer-s-name-valid-for-friends-to-use.md): You bought multiple tickets in one order and they're all named after you. How will your friends get in?

## Payment Plans

- [Deposit Tickets: All You Need to Know](https://help.eventcube.io/en/articles/12149127-deposit-tickets-all-you-need-to-know.md): Deposit Ticket is the payment plan for high-value tickets that enables customers to spread out payments for their ticket order.