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How to Block Ticket QR Codes Until Event Start Time
How to Block Ticket QR Codes Until Event Start Time

Blocking QR code access to prevent fraud and ticket duplication

Support Team avatar
Written by Support Team
Updated over a week ago

QR codes are vulnerable to being copied, shared, or sold on secondary markets, which opens the door to ticket fraud. When codes are accessible too early, there's a higher risk that they could be duplicated and used by unauthorized attendees.

By blocking barcode access until just before the event, event organizers significantly reduce the window for unauthorized resale or duplication, helping to protect both organizers and attendees.

How to enable ticket blocks

  1. Go to your event.

  2. Navigate to Advanced Settings.

  3. Enable "Block barcodes until event start time".

  4. Enter number of hours before event time when ticket can be shown to customers.

When customers try to access their tickets via the confirmation email or Support Hub, this is what they'll find:

Note: If more than 30 days have passed since the event end date, customers can no longer access their tickets

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