Note: Deposit Tickets now runs on auto-charge. Starting June 2026, customers' payment methods are stored on file and charged automatically on the agreed payment dates.
Deposit Tickets
The Deposit Ticket system helps event organisers sell high-value tickets fast while giving customers the flexibility of securing tickets with a small deposit and completing the remaining balance over time with no interest.
How it works
Customers pay an initial deposit to reserve their ticket.
Eventcube securely stores customers' card or payment method on file and charges the remaining balance on the pre-defined payment dates.
Eventcube tracks installment payments in real-time in the event order dashboard.
Tickets are only fully issued once the balance is fully paid.
Benefits of Deposit Tickets
Full control over installment schedules.
Built-in, real-time payment tracking within the Eventcube dashboard.
Greater flexibility with longer payment terms.
Things to consider with Deposit Tickets
Tickets are reserved until customers complete their payments.
Organizers are responsible for enforcing payment policies including cancellations for missed installments.
The risk of non-payment remains with the organizer until full payment is collected.
How to create a deposit ticket
1. Create an event and add a ticket.
2. Under Ticket Pricing, select Deposit Ticket.
3. Enter the ticket price and set up your own booking fee (if needed).
4. Set up your payment plan by choosing between a 50% Now, 50% Later scheme or Deposit + Instalments arrangement.
5. Set up your deposit amount.
6. Select your payment dates.
7. Save your ticket to publish the ticket immediately or schedule the ticket to go on sale at a later date.
What to do with missed payments?
As the store owner/organizer, here are your options if a customer missed payments:
Cancel. Cancel the ticket from the Eventcube dashboard if no payment is made by the event date.
Refund. Issue refunds manually through your connected payment gateway.
This is your responsibility as the organizer. You can manage your deposit ticket orders directly in the Eventcube dashboard.
How to cancel a deposit ticket
1. Go to your Event.
2. Navigate to Orders.
3. Filter your admin view to only show Deposit Tickets.
4. Filter your tickets further to only show Overdue tickets.
5. Click the three-dot icon on the right side of the order.
6. Choose your desired action (i.e., mark as complete or cancel order).
Organizers' responsibilities
As organizer, you are responsible for managing Deposit Ticket. This includes:
Setting the payment dates for each payment plan.
Deciding what to do if a customer misses a payment (whether that's to cancel the ticket or get in touch with them directly).
Handling any customer communication regarding refunds or cancellations.
Communicating any significant changes to the event or a customer's payment plan directly.
You can track all payment progress and cancellations in your Eventcube admin.
Frequently asked questions
Are deposit ticket instalments auto-debited?
Yes, customers' payment methods will be kept on file and charged on the agreed payment dates. Customers can also log in to the Support Hub to pay the remaining balance ahead of schedule and secure their tickets. If no manual intervention is made, the auto-charge applies on schedule.
Note: Auto-charges will be authorized by customers at checkout.
What happens if customers miss a payment?
If a customer misses an installment, their installment amount is carried over to the next payment date. If multiple payments are missed, the total outstanding balance may be collected in a single charge.
If the customer fails to settle their balance by the final payment date, the organizer may cancel the ticket and refuse to refund the deposit or any previously paid amounts.
What happens if a payment fails?
If Eventcube is unable to process a scheduled payment after multiple attempts, we'll notify the customer via email and provide a route for updating their payment method.
If the customer fails to provide a valid payment method and are unable to complete their payment plan, it's the organiser's responsibility to cancel the ticket or get in touch with the customer.
When will customers get their ticket?
The ticket will only be issued once all payments have been completed. Until then, the ticket will be on hold with no downloadable QR code.
Can customers purchase a deposit ticket and a full-price ticket at the same time?
Deposit Tickets follow a unique checkout experience from regular tickets. Customers can only have Deposit Tickets or regular tickets per transaction, but not a mix of both.
Who can create Deposit Tickets?
Admins and organisers can add Deposit Tickets to their events.
Is the Deposit Tickets an Eventcube Pro feature?
Deposit Tickets are available to both Standard and Pro Plans. Stores on the Free Plan can't publish Deposit Tickets until they connect their payment gateway.
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