Revoke tickets
1. Go to the order you want to refund.
2. Revoke the tickets and cancel the order to prevent customers from using them after the refund has been processed.
3. Do this by clicking the three dots next to the ticket barcode and selecting Revoke Ticket.
4. Enter your reason for revoking the ticket.
5. Save your changes.
6. Once you have revoked the ticket, make sure that you cancel the ticket order as well.
7. If you have revoked and canceled the tickets, go to the ticket order's transaction details. This will open the corresponding transaction in your Stripe (payment gateway) account.
Issue a refund in your Stripe account
1. On Stripe, click refund button in the top right-hand corner of the admin.
2. If you’re unsure how much to refund, navigate back to your order page and look at the total tickets.
Note: Per the terms & conditions on your Eventcube Ticket Store, platform and payments fees are non-refundable. You may opt to refund the amount minus the fees taken at checkout.
3. Refunds take 5-10 working days to reach the customer's bank account. Within three days after your refund, Stripe will provide you with an ARN, which you can send to the customer to trace the funds with their bank.
Note: Refunds can only be returned to the original Payment method. If a customer has a new card but their bank account is still the same, the refund will still reach them.
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