This guide walks you through setting up a Device Group and connecting a ticket scanner to your Eventcube Ticket Store.
Step 1: Create a Device Group
1. Go to Store Settings in your Ticket Store dashboard.
2. Select Devices from the left-hand menu.
3. On the Device Permissions page, click + Add Device Group.
4. Enter a Group Name (e.g., "Kiosks 1-5").
5. Select a Type — choose Scanner for ticket scanning devices.
6. Toggle the permissions you want this group to have:
Allow ticket scanning — enables QR code scanning at the door.
View event analytics — allows the device to see check-in stats.
View guest names — displays the attendee's name on a successful scan.
7. Under Select What This Group Can Access, choose one of the following:
All events on the store — the group can scan for every event in your store.
I want to choose what this group can access — filter by event category or specific events. You can select multiple.
8. Click Save. Your new Device Group will appear in the Device Permissions table.
Step 2: Open the Device Group
1. On the Device Permissions page, find the Device Group you want to connect a scanner to.
2. Click Add Devices next to the group name.
3. A connection panel will open showing a QR code and a Device PIN.
QR code — scan this on your scanner device to go directly to the scanner login page. The URL is also displayed below the QR code if you prefer to type it manually.
Device PIN — a four-word passphrase (e.g.
car-sweet-lucky-smooth) that you'll enter on the scanner device to authenticate.
Step 3: Sign in to the scanner device
On your scanner device (smartphone, tablet, or any device with a camera and browser):
1. Scan the QR code or navigate to the scanner login URL shown in the panel.
2. On the login page, select the Device PIN tab.
3. Enter the PIN displayed in the connection panel.
4. Tap Sign In.
Your device is now connected and ready to scan tickets for the events assigned to that Device Group.
Hardware Scanner Set Up
For devices with hardware scanners, the login QR code can be scanned with the laser pointer. Simply click on the login text box, then scan the QR code, and it will automatically enter the PIN and log you in
Multiple ways to log in to the scanner
If you're the store owner or organizer, you can sign in with your email and password. Device PIN sign-in is an option given specifically to door staff, so you don't need to share their login credentials.
Generating a new PIN
Each Device Group can have multiple active PINs — one per connected device. If you need to connect additional scanners, return to the Add Devices panel and click Generate a new pin. Each PIN can be deleted individually using the trash icon when a device is no longer in use.
Set an expiration date for login PINs
PINs do not expire by default. You can set an expiration date so devices automatically log out after the access window has lapsed, instead of you needing to delete the PIN from the admin.
Click on the Expire link under the PIN passphrase.
Select the expiry date.
Close the device panel.
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