This guide walks you through setting up a Device Group and connecting a ticket scanner to your Eventcube Ticket Store.
Step 1: Create a Device Group
1. Go to Store Settings in your Ticket Store dashboard.
2. Select Devices from the left-hand menu.
3. On the Device Permissions page, click + Add Device Group.
4. Enter a Group Name (e.g. "Kiosks 1-5").
5. Select a Type — choose Scanner for ticket scanning devices.
6. Toggle the permissions you want this group to have:
Allow ticket scanning — enables QR code scanning at the door.
View event analytics — allows the device to see check-in stats.
View guest names — displays the attendee's name on a successful scan.
7. Under Select What This Group Can Access, choose one of the following:
All events on the store — the group can scan for every event in your store.
I want to choose what this group can access — filter by event category or specific events. You can select multiple.
8. Click Save. Your new Device Group will appear in the Device Permissions table.
Step 2: Open the Device Group
1. On the Device Permissions page, find the Device Group you want to connect a scanner to.
2. Click Add Devices next to the group name.
3. A connection panel will open showing a QR code and a Device PIN.
QR code — scan this on your scanner device to go directly to the scanner login page. The URL is also displayed below the QR code if you prefer to type it manually.
Device PIN — a four-word passphrase (e.g.
car-sweet-lucky-smooth) that you'll enter on the scanner device to authenticate.
Step 3: Sign in to the scanner device
On your scanner device (smartphone, tablet, or any device with a camera and browser):
1. Scan the QR code or navigate to the scanner login URL shown in the panel.
2. On the login page, select the Device PIN tab.
3. Enter the PIN displayed in the connection panel.
4. Tap Sign In.
Note: If you're the store owner or organizer, you can sign in with your email and password. Device PIN sign-in is available to door staff, so you don't need to share login credentials with them.
Your device is now connected and ready to scan tickets for the events assigned to that Device Group.
Generating a new PIN
Each Device Group can have multiple active PINs — one per connected device. If you need to connect additional scanners, return to the Add Devices panel and click Generate a new pin. Each PIN can be deleted individually using the trash icon when a device is no longer in use.
Note: PINs do not expire by default. If a device is lost or a staff member leaves, delete their PIN from the panel to revoke access immediately.
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