In this article:
The customer order page contains all information related to a single ticket order. It contains customer details, card information, ticket breakdown, and more.
Let's look at what you can do with it.
1. Order Reference (e.g., TS-WBVW-7715216217)
This is unique to Eventcube and is the primary reference to locate any customer order. It is also searchable on Stripe so you can use it tp locate and the associated payment for a given order.
As you can see from the photo below, the page is divided into five sections; Ticketholder Details, Transaction Details, Tickets and Attachments, and Order Activity.
2. Ticketholder Details
This section allows you to View Tickets and Preview (the order) Confirmation. The most helpful function in this section is the 'Re-send Confirmation' button.
By clicking this, you will resend the customer's tickets.
The 're-send confirmation' button will come in handy if customers report that they misplaced their tickets, accidentally deleted them, or simply want them sent to a different email address.
You can also edit a customer's name, email, and address, or input any custom checkout field information.
Simply select the red Edit button to the right of the Ticketholder Details.
The same applies to the cardholder details and, in fact, selecting Edit on either one opens the same edit page.
3. Transaction Details
This area displays some useful transaction information and a link to access the customer's transaction directly within Stripe.
4. Tickets
In this section, you can allocate or revoke tickets included in the order, as well as edit the ticket quantity, price, and booking fee. However, these functions should be actioned with care as they affect your ticket inventory.
5. Attachments
This area works in conjunction with the manual approval required function.
If you require customers to provide a form of ID for their order to be approved, then this is where it would appear.
If you have received this directly from them then you're able to upload it yourself too.
6. The Change Status Function
This allows you to set an order 'In-Limbo', Cancelled, or Awaiting Payment.
Setting any of these except Valid means the tickets within this order are not accessible by the customer for download and printing. If customers have already printed the tickets off, the ticket still won't be recognized as a valid ticket when scanned.
7. Order Activity
This is an activity log that displays various actions taken by a user on your store.
For example, here, you can see that someone reissued an order confirmation. Hover over the person icon to view who that store user/admin was.
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