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Sometimes, you might need to manually approve ticket orders before allowing customers access to your tickets. This may be so you can verify their identity, see if they’re entitled to special assistance and privileges, or collect additional documents.
Here’s how manual ticket approval works
Create an event.
Set up tickets for your event.
When setting up a ticket, toggle on Manual Approval Required in the ticketing settings.
Hit ‘Save’.
Note: Manual approval is set per event.
This is how the ticket will appear in the Orders menu.
Here’s what you need to do to clear the status of the ticket order
1. Find the order.
2. Open the order.
3. Change the status of the order from Pending to Valid.
4. Click the “Update Order” button at the bottom of the page.
5. Click the green “Re-send Confirmation” button to send the ticket buyer their tickets.
Before being approved, your customer will receive an order confirmation in their email with an order reference and a breakdown of their tickets.
However, if they try to download their tickets, they will be met with this prompt:
Customers will be sent to a file upload page if a document needs to be uploaded, such as an identification card.
The documents will appear in the admin's Attachments section of the ticket order.
If the document meets your requirements, you can update the order status from Pending to Valid and re-send confirmation.
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