At exclusive events, event organizers must manually approve ticket orders before customers can access their tickets. They will need to verify the customer's identity, determine eligibility, or collect additional documents.
How Manual Approval works
A customer secures a ticket from the store, but they will not receive it yet.
Their order will appear in the 'Pending' state.
The store owner/event organizer needs to manually 'Activate' the order.
Once activated, the organizer should click Resend Confirmation to issue the ticket to the customer.
How to set up tickets subject to Manual Approval
Create an event.
Set up tickets for your event.
When setting up a ticket, toggle on Manual Approval Required in the ticket settings.
Hit ‘Save’.
Note: Manual approval is set per ticket.
Unapproved ticket email
Before approval, your customer will receive an order confirmation email with an order reference and a breakdown of their tickets.
However, if they try to download their tickets, they will be met with this prompt:
Customers will be sent to a file upload page if a document needs to be uploaded, such as an identification card.
The documents will appear in the admin's Attachments section of the ticket order.
If the document meets your requirements, you can update the order status from Pending to Valid and resend confirmation.
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