Your event has been postponed or rescheduled, but you’ve already sold tickets for the previous event date. What should you do?
If the store owner updates the event date, all the tickets are automatically moved to the new date.
If you’ve already had ticket orders, don’t worry. The QR codes will remain the same. You will just need to re-issue the confirmation email to all your ticket holders.
How to re-issue a ticket order:
Go to your Event.
Navigate to Orders.
Select the orders you want to re-issue the ticket confirmation to.
Click the green 'Re-send Confirmation' button at the upper left side.
You can reissue ticket emails individually or in bulk using the Emails & Reminders feature in Eventcube Pro. See: How to send reminder emails to your event order list.
You can also send a clarifying email to those who have already purchased tickets for the previous event, stating that they can simply re-access their original order confirmation.
Ask them to download the ticket as a PDF; the updated date will be automatically reflected there.
Note: As there is no messaging functionality built into the Eventcube platform, you will need to export customer information from the store-level or event-level Orders page. Then, send an email blast in a separate email software.
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