Note: Reminder emails are available to Eventcube Pro subscribers. To access this tool, please reach out to the Support Team via the live chat box in the lower-right corner of your admin, or email support@eventcube.io.
What are reminder emails?
Reminder emails are just your order confirmation emails resent to customers to alert them of the approaching event or to provide additional information. However, with the Emails & Reminders feature, you can resend ticket confirmation emails in bulk rather than individually.
What reminder emails are not
Reminder emails are not an email marketing tool for sending promotional emails. Unlike mailing software like MailChimp, you're not able to create communication emails, set up email drip, or view email marketing performance with reminder emails.
You may think of reminder emails solely as broadcast emails with blocks you can modify to include new or additional information about your event.
How to use reminder emails to resend the confirmation email to your order list in bulk
1. First, go to your event.
2. Then, navigate to the Emails & Reminders tab.
3. If you have additional information to provide customers, enter that in the "General Event Info" text box.
Remember: Emails & Reminders are unlocked on Eventcube Pro. If you're on the Free or Standard Plan, you can still resend confirmation emails, but not in bulk, and without the ability to add additional event information.
To resend emails to individual orders, go to the individual order page (i.e., look the order up using the order reference number, which starts with TS-). Then, click the "Resend Confirmation" button.
4. Enter your General Event Info then hit Save once you're happy with your message.
5. Click the "Create Reminder Email" button.
6. Then, select which ticket holders or ticket tier you'd like to notify.
7. You can also narrow down your selection to target customers who purchased within a particular time frame.
8. Finally, click the "Send" button, then hit "Send Now", making sure to double-check your mailing group.
Remember: You can only send one reminder email every 48 hours. To ensure the integrity of our system and prevent misuse, we have implemented strict moderation and rate-limiting measures.
Once your reminder email has been sent, you should see a confirmation in the activity log that includes the date, time, and ticket tier.
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