Note: Reminder emails are available to Eventcube Pro subscribers.
To access this tool, please reach out to the Support Team through live chat box in the lower right corner of your admin or email support@eventcube.io.
What are reminder emails?
Reminder emails are just your order confirmation emails resent to customers to alert them of the approaching event or to provide additional information.
What reminder emails are not
Reminder emails are not an email marketing tool to send promotional emails with. Unlike mailing softwares like MailChimp, you're not able to create communication emails, set up email drip, or view email marketing performance with reminder emails.
You may think of reminder emails solely as broadcast emails with blocks you can modify according to new or additional information related to your event.
How to use reminder emails to resend confirmation email to your order list in bulk
1. First, go to your event.
2. Then, navigate to the Emails & Reminder tab.
3. If you have additional information to provide customers, enter that in the "Important event info" text box.
Remember: The additional information text box is unlocked on Eventcube Pro.
If you're on the Free or Standard Plan, you can still send Reminder Emails, but you can't personalize it with a note.
4. Hit Save once you're happy with your message.
5. Click the "Create Reminder Email" button.
6. Then, select which ticket holders based on their ticekt tier you'd like to notify.
7. You can also narrow down your selection to target customers who purchased within a particular time frame.
8. Finally, click the "Send Reminder Email" button then hit "Send Now", making sure to double check your mailing group.
Remember: You can only send one reminder email every 48 hours.
To ensure the integrity of our system and prevent misuse, we have implemented strict moderation and rate limiting measures.
Once your reminder email has been sent, you should see a confirmation in the activity log, detailing the date and time the resend was performed, who performed the action, and the number of email recipients.
It will take a couple of minutes for the status to change from Pending to Sent, so make sure to refresh your page.
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