In this article:
There may be instances where a customer books more tickets than they need. It is a multi-ticket order and you need to revoke certain tickets in the order and keep the rest.
Here’s how you do it.
How to revoke an individual ticket from a multi-ticket order:
1. Go to Events and click on the event where the order was made from.
2. In the sub-menu, click Orders.
3. Look for the order using the Order Reference of the customer.
4. Scroll down to the Tickets Section.
5. Click on the red edit button on the right-hand side (next to revoke) to reduce the ticket quantity.
6. If a customer bought 4 tickets but now wants 3, reducing the amount will remove a QR code from their order.
How to revoke different ticket types in the same ticket order?
Revoking an individual ticket from a multi-ticket order is one thing, but it's another to revoke different ticket types.
Go to your event and navigate to Orders.
Locate the ticket order using the order reference provided to you by your customer.
Scroll down to tickets.
Find the ticket type that needs revoking and toggle on "Revoke tickets".
Save your changes by clicking the "update order" button at the bottom of the page.
Important: Be mindful of clicking on the red 'Revoke All Tickets' button as it will revoke other ticket types apart from the single ticket that you meant to take back. The best practice would be to revoke individual ticket types.
Is it possible to revoke individual resale tickets?
If you have set a ticket tier up for resale, then you are unable to revoke individual tickets manually as an admin. Tickets are only revoked if the ticket holder lists their ticket up for resale.
Does revoking a ticket with assigned seating automatically release the seat to the seating plan?
Unfortunately, no. Revoking a ticket with assigned seating will not automatically free up the seat in Seats.io.
You will need to add the seat back for sale manually.
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