There may be instances where a manual order needs to be created, such as walk-in attendees buying a ticket on-site rather than from the ticket store.
In which case, you'll need to manage the orders directly. Here's how you do it:
1. Go to the Orders menu at the store level.
2. Click the 'Add Order' button.
3. Enter the customer's details, then hit "Save". In the customer order page, you can allocate a ticket to your order.
4. Select 'Allocate Ticket'.
5. Select an event and ticket type, then fill in the quantity field.
6. When ready, save your selection.
7. Click Resend Confirmation to issue the tickets to the customer's email.
Note: You can revoke the ticket by clicking the three-dot icon next to the ticket and selecting 'Revoke Ticket'.
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