There may be situations where a manual order must be created, such as when walk-in attendees buy a ticket on-site or on demand instead of from the ticket store.
In which case, you'll need to manage the orders directly. Here's how you do it:
1. Go to the Orders menu at the store level
2. Click the 'Add Order' button.
3. Enter the customer's details, then hit "Save". In the customer order page, you can allocate a ticket to your order.
4. Select 'Allocate Ticket'.
5. Select an event and ticket type, then fill in the quantity field.
6. When ready, save your selection.
7. Click Resend Confirmation to issue the tickets to the customer's email.
Create a manual order at the event level
Go to your event.
Navigate to the Orders page.
Click "Add Order".
The rest of the manual order creation process remains the same.
Note: You can revoke a manually created ticket at any time by clicking the three-dot icon next to the ticket and selecting 'Revoke Ticket'.
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