You can view all customer orders from the main menu Orders page.
Store-level vs event-level orders
This store-level orders page contains all orders across all events in your store.
On this page, you can:
Create orders manually
Export email addresses
Export sales data
Navigate to any customer order page — you can search for any customer order using their order reference number on the search.
Select the 'Export' button to export the email address, and an xls.doc will begin downloading.
To view orders from a specific event, you can do so via the event-level Orders page here.
The customer order page
The customer order page is the individual ticket orders made from your store. Each order has an order reference, which is the line of numbers and letters at the upper left corner of the page.
The order page contains the following:
The ticketholder details
Card information
Transaction details
The tickets purchased by the customer, their quantities, and how much they paid for the order.
If customers report not receiving their ticket confirmation, you can always resend it by clicking the green "Re-send Confirmation" button.
You can also do this if you changed your event's details mid-ticket sale and you'd like to re-notify your customers about it.
How to export ticket orders
To export sales data, click "Export Orders" and toggle on all data fields that you want included in the export file. Then, click "Generate CSV".
The file will be sent to your emaill.
Related articles