You can view all customer orders from the main menu Orders page.
Store-level vs event-level orders
This store-level orders page contains all orders across all events in your store.
On this page, you can:
Create orders manually
Export email addresses
Export sales data
Navigate to any customer order page — you can search for any customer order using their order reference number in the search.
Select the 'Export' button to export the email address, and an Excel document will begin downloading. To view orders from a specific event, you can do so via the event-level Orders page here.
How to export ticket orders
To export sales data, click "Export Sales Data" and enable all data fields that you want included in the export file. Then, click "Generate CSV".
The file will be sent to your email.
The customer order page
The customer order page is where individual ticket orders are made from your store. Each order has an order reference, which is the line of numbers and letters at the upper left corner of the page.
The order page contains the following:
The customer information
Payment details
Tickets
Total amount paid
If customers report not receiving their ticket confirmation, you can always resend it by clicking the red "Re-send Confirmation" button.
You can also do this if you changed your event's details mid-ticket sale and would like to re-notify your customers.
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