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Setting up Qflow
To begin, please make sure your event is connected to Qflow. See: How to Connect Your Event to Qflow on Eventcube.
Once your event has been connected, download the Qflow app on a smartphone or tablet and log in to your account.
After logging in, you will be prompted to select an event. You can just select the event for which you would like to start scanning tickets.
4. When the event is selected, the tickets will be downloaded to your smart device.
Note: The more tickets you have, the longer this process will take, but tickets will usually be downloaded within a few seconds.
5. After downloading the tickets, you will see a screen that reads ‘Ready to Scan’.
6. Click 'Tap to Scan' and allow Qflow to access your camera. Your camera will then open up, ready to scan a ticket.
How to scan tickets
7. To scan a ticket, simply hold the QR code in view of the camera, and the ticket will scan automatically. When the ticket is scanned successfully, the ticket holder's name, ticket time, and time of check-in will be displayed.
8. If a ticket has already been scanned, a red cross will appear showing the ticket has already been used and the time the ticket was checked.
9. If you're using multiple scanning devices, please ensure they are all connected to the internet. If a scanner is not connected to the internet, ticket scans will not sync with each other, meaning a customer could enter a duplicate ticket as the device will be unable to display whether it has already been scanned.
Note: Within the stats section of the app, you can also view check-ins for further information on your event.
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