Note: Eventcube charges a fee only for every paid ticket and add-on you sell on the platform.
Free tickets on Eventcube
Free tickets are free of fees* on Eventcube...no headcount cap required.
This means you won't pay any fees if your tickets are free.
On the Starter Plan, you can access all of Eventcube's ticketing and promotion tools.
For added features, try Eventcube Pro, which will give you:
Added store credibility and security with a custom domain with SSL
Enhanced customer support
Full store customisations and removal of Eventcube branding
Group buy incentives and discount codes
Upsell features
*subject to fair usage policy
Total ticket fees on Eventcube
When you sell a ticket with Eventcube, you will be charged two things:
(1) Platform fees (Eventcube fees)
(2) Payment processing fees (Stripe fees)
In almost all cases, the customer will cover these fees via the default booking fee (10% of the ticket price) or the custom booking fee you set.
Let's start with Eventcube fees.
Eventcube fees are either 3% or 5% of the transaction total.
When you sign up for Eventcube Pro, a monthly subscription worth $99 per month, you only get charged 3%.
Starter Plan carries a 5% fee. No subscription is needed.
Now, let's look at the Stripe fees.
| Stripe Card Fees |
Standard UK cards | 1.5% + 20p |
Premium UK cards | 1.9% + 20p |
Standard European Economic Area cards | 1.5% + €0.25 |
US per successful card charge | 2.9% + 30¢ |
If currency conversion is required, then an additional fee of 1% for US accounts and 2% for non-US accounts will be applied.
Check out this international and country-specific fees table released by Stripe
Note: Eventcube's default booking fee of 10% only covers the platform fee and Stripe card fees, but you can always override by setting a custom booking fee.
The Stripe fees in the examples above only reflect card payments. For alternative payment methods or custom rates, please check the Stripe pricing page to ensure you know all fees.
What is a transaction total?
It is the face value of the ticket (how much you're selling the ticket for) and the custom booking fee.
Ticket Face Value + Custom Booking Fee = Transaction Total
What is a custom booking fee?
A custom booking fee is an optional fee you set alongside your ticket price.
Custom booking is meant to give event promoters the choice to:
Absorb the Eventcube and Stripe fees into their ticket price. Just set it to zero (0).
Make a little extra on top of the ticket face value plus fees or;
Pass over ticketing fees to ticket buyers.
How to calculate your ticketing fees
For instance your ticket price is £50.
Step 1: Calculate Eventcube Fees
If you're on Free Plan then your Eventcube fee would be 5% of the transaction total.
£50 X 0.05 = £2.5
Your Eventcube fees will be £2.5
Step 2: Calculate Stripe Payment Processing Fees
Then you'll need to pay 1.5% + 20p for Stripe payment processing.
£50 X 0.015 = 75p + 20p = .95
Your Stripe payment processing fee is 95p
Step 3: Add your Eventcube fees and Stripe payment processing fees
£2.5 + £0.95 = £3.45
Your total ticketing fee is £3.45
Step 4: Determine the net cost of your ticket
£50 - £3.45 = £46.55
Your net ticket cost is £46.55.
Important: The Stripe fees in the examples above only reflect card payments. For alternative payment methods or custom rates, please check the Stripe pricing page to ensure you know all fees.
How quickly can I have access to my funds?
Eventcube and Stripe's fees are taken at the point of sale, which means that every penny you receive into your Stripe account is yours and is transferred instantly after each sale.
You can access these funds in your bank account between 2-5 business days after each transaction.
How to confirm your ticketing fees on the Eventcube Dashboard
Go to Events.
Choose the event that you want to inspect.
Go to Administrate.
See Event Revenue which includes the following:
Ticket sales
Booking fees
Gross Revenue (tickets before fees)
Balance due to Promoters.
For more questions, contact Eventcube support through the chat box in your store or email support@eventcube.io.
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