How booking fees work
With Eventcube, you set and keep both the face value and the custom booking fee on all tickets sold, with our fees and payment processing taken as a % of that total amount.
This allows you to either cover your costs, absorb any fees, or make a little extra on top of the face value; the decision is yours.
Note: When you create a ticket and don't add a Custom Booking Fee, Eventcube applies a default booking fee of 10%. In almost all cases, this covers the platform and payment processing fees.
You have the option to set a higher booking fee depending on your ticketing goals.
How to set up a custom booking fee per ticket
The custom booking fee is a fee that you set yourself. It's the amount added on top your ticket price usually intended to cover fees or increase profit margin.
Here's how you set custom booking fees:
1. Go to Events.
2. Select the event you want to edit or create a new event.
3. Navigate to 02. Tickets in the sub-menu and add a new ticket.
4. When you have accomplished the required fields, set a ticket price.
5. Scroll down to Ticket Details.
6. Toggle on the Custom Booking Fee feature and enter your desired amount.
7. Hit the green “Save” button at the bottom to save your changes.
8. This is what it will look like in the front end. Both your ticket price and booking fee will be shown at checkout.
What happens if I don't set a custom booking fee?
If you don't set a custom booking fee, Eventcube applies a default 10% fee to help you cover our platform fee and the Stripe card payment processing fee.
For alternative payment methods or custom rates, you can check the Stripe pricing page to ensure you know all fees.
What if I want to absorb all fees?
If you want your ticket price to be all-in without any additional fees, simply enable Custom Booking Fee and set it to zero.
Absorbing fees into the ticket price:
1. Set up a paid ticket.
2. Enter a ticket price that accounts for any and all fees.
3. Enable Custom Booking Fee.
4. Set booking fee to zero (0).
Note: If you’re an event organizer under an Eventcube store with limited admin controls, you can't set and change custom booking fees. Please contact your admin directly.
How to set a custom booking fee that applies all events in your store
Here's how to set a standard booking fee that applies to all organizer-led events in your ticket store.
1. Go to Store Settings.
2. Navigate to General Settings.
3. Find the "Default custom booking fee" field.
4. Enter your desired amount.
5. Save your changes.
Note: The default custom booking fee will only apply to tickets created after its set-up. Ticket created prior to this change will retain their booking fees.
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