Should you get booking refund insurance?

Important terminologies

What is insured?

What is NOT insured?

Are there any restrictions on cover?

What are your obligations as a ticket holder?

When does the cover start and end?

When and how do you pay?

Where are you covered?

How do you cancel the contract?

Unexpected disruption of the public transport network you could not have reasonably known about before the date or time of the booked event;

Your death, an accident, or illness that means you are unable to attend the booked event;

The death, accident, or illness of any person(s) in the group due to attending the booked event with you if they are the sole other member of the group;

The death, accident, or illness of any person(s) in the group who is also a member of your immediate family;

Accident or illness of a member of your immediate family;

The death of a member of your immediate family who is not part of the group, which occurs within the 4 weeks leading up to the booked event;

Pregnancy which occurs after the time booking and where you give birth within the 4 weeks leading up to the booked event or where the booked event falls within 4 weeks of the expected delivery date of your baby;

Mechanical breakdown, accident, fire, or theft en route of a private vehicle taking you to the booked event;

Jury service, which you were unaware of at the time of the booking;

Burglary or fire at your residence in the 48 hours immediately before the booked event requiring the attendance of the emergency services;

You being summoned to appear at court proceedings as a witness, which you were unaware of at the time of booking;

You being a member of the armed forces and being posted overseas unexpectedly;

Adverse weather, including snow, frost, fog, or storms where the Police service or other Government agencies have issued warnings not to travel.

At the time of booking, you could have reasonably known about or foreseen the circumstances that prevent you from attending a booked event;

You were medically unfit to attend the booked event when you purchased the policy;

You cannot provide suitable supporting documentation, a doctor’s report for accident or illness, or a death certificate where your refund claim relates to death;

The symptoms that accompany a normal pregnancy are the sole reason you cannot attend a booked event with the exception of pregnancy which occurs after the booking date and where either: o you gave birth within the 4 weeks leading up to the booked event; o the expected date of delivery is within 4 weeks of the booked event;

You cannot return any unused tickets or vouchers forming part of the booking;

You cannot provide evidence of the unused tickets when applying for a refund;

The booked event is canceled, abandoned, postponed, curtailed, or relocated;

You decide not to attend a booked event other than for a reason covered by this insurance;

You are prevented from traveling to a booked event due to disruption of the public transport network, which is public knowledge before the booked event, for example, planned strike action or engineering works;

You can recover any part of the cost of the booking;

In our reasonable opinion, you did not allow sufficient time to travel to a booked event;

You carry out a criminal act that prevents you from attending a booked event;

You are prevented from traveling to a booked event due to an outbreak of a contagious disease, and the Government or any agency acting on behalf of the Government has imposed a ban on travel.

If you are not a UK resident.

For traveling or associated expenses (unless travel costs are included as part of the total booking price) or any loss other than the face value of the ticket to the booked event.

For any costs you incur in submitting or providing evidence to support your refund claim.

If you make a false or fraudulent refund claim or support a refund claim by false or fraudulent document, device, or statement.

Please ensure the product meets your requirements before deciding whether to proceed.

It is your responsibility to investigate whether you already have insurance coverage for some or all of the benefits provided by this insurance product.

Neither Eventcube nor TicketPlan have provided you with any recommendation or advice in relation to the purchase of this insurance product.

Please ensure that you read and understand the policy documentation.

How to Enable Ticket Insurance in Your Eventcube Store

How to File a Refund Claim for Insurance Tickets on Eventcube