Disclaimer: Ticket insurance is currently available only to UK-based ticket stores.
To check if your ticket store is registered in the UK, go to Store Settings > General Settings. Under store details, check Business Country.
Enable booking refund insurance at the store level
1. Go to Store Settings.
2. Navigate General Settings.
3. Ensure that the 'Disable Booking Refund Insurance' setting is turned off.
4. Save your changes.
Enable booking refund insurance at the event level
1. Create an event or go to an event.
2. Head to Settings.
3. Turn on Enable Booking Refund Insurance.
4. Toggle off the booking refund setting as needed.
5. Save your changes.
At store checkout, your customer can add this: Booking Refund Insurance for only a fraction of the ticket price. This allows them to claim a refund if they can't attend their booked event for the specified reasons.
What does an insured ticket order look like?
When a customer purchases booking refund insurance with their tickets, their ticket will include a yellow shield icon and a help text that says "covered by insurance". The insurance amount will also reflect in the order total.
On the customer's end, their ticket confirmation email will include a section with the Booking Refund Insurance coverage statement and helpful claim links.
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