Disclaimer: Ticket insurance is available to UK-based ticket stores only as of the moment.
To check if your ticket store is registered in the UK, go to Store Settings > General Settings. Under store details, check Business Country.
Enable ticket insurance for your event
1. Create an event.
2. Head to Advanced Settings.
3. Turn on Enable Booking Refund Insurance.
4. Toggle off the booking refund setting as needed.
5. Save your changes.
At store checkout, your customer can add this: Booking Refund Insurance for only a fraction of the ticket price. This allows them to claim a refund if they cannot attend their booked event due to specified circumstances.
What is the insurance cost for each ticket price range
Ticket Price Range | Insurance Cost |
£0 - £20 | £1.15 |
£20 - £50 | £2.88 |
£50 - £75 | £3.43 |
£75 - £100 | £4.60 |
£100 - £150 | £5.75 |
£150 - £200 | £7.48 |
£200 - £300 | £9.78 |
£300 and above | Not covered |
Installment tickets | Not covered |
Note: These fees are approximations and are subject to change without prior notice.
How much incentive will you get for offering ticket insurance
The store owner keeps 15% of the booking refund insurance total the customer pays.
For instance, if the customer pays £2.88 for booking refund insurance, the store owner keeps £0.38.
How are ticketing fees calculated with and without booking refund insurance
Without Insurance
Eventcube Fee 5% of (Ticket Price + Booking Fee)
Stripe Fee: 1.5% of (Ticket Price + Booking Fee) + 20p
Example
Ticket Face Value: £25
Booking Fee: £2
Total Fees = £1.35 (EC Fee) + £0.605 (Stripe Fee)
Total Fees = £1.96
With Insurance
Eventcube Fee 5% of (Ticket Price + Booking Fee) + Insurance Cost - {kickback}
Stripe Fee: 1.5% of (Ticket Price + Booking Fee + Insurance) + 20p
Example
Ticket Face Value: £25
Booking Fee: £2
Insurance Cost: £2.88
Total EC Fees = £1.35 + £2.88 - £0.38
Total Stripe Fee = £0.64985 (Stripe Fee)
Total Fees = £4.50
Note: The Stripe fees used in the example above are the fees for card payments in the United Kingdom. Your Stripe fee depends on several factors:
Bank card origin
Currency
Chosen payment method of the customer
Please check Stripe to learn more about fees.
What does an insured ticket order look like?
When a customer purchases booking refund insurance with their tickets, their order will include a section containing all their insured tickets, the amount they paid for ticket insurance, and their insurance reference number.
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