This guide walks you through setting up a POS Device Group and connecting a point-of-sale device to your Eventcube Ticket Store.
Step 1: Create a POS Device Group
1. Go to Store Settings in your Ticket Store dashboard.
2. Select Devices from the left-hand menu.
3. On the Device Permissions page, click + Add Device Group.
4. Enter a Group Name (e.g. "POS 01").
5. Select POS as the Type.
6. Toggle the permissions you want this group to have:
Cash settlement — allows the device to accept cash payments and mark orders as paid manually.
Apply discount — allows the device to apply discounts to a sale at the point of purchase.
7. Under Select What This Group Can Access, choose one of the following:
All events on the store — the group can process sales for every event in your store.
I want to choose what this group can access — restrict access by event category or specific events. You can select multiple.
8. Click Save. Your new POS Device Group will appear in the Device Permissions table.
Note: If you want to edit your Device Group details, simply click on the Group Name, and the side panel will appear.
Step 2: Open the Device Group
1. On the Device Permissions page, find the POS Device Group you want to connect a device to.
2. Click Add Devices next to the group name.
3. A connection panel will open. The connection panel shows two things:
QR code — scan this on your POS device to go directly to the POS login page. The URL is also displayed below the QR code if you prefer to type it manually.
Device PIN — a four-word passphrase (e.g.
small-tiny-front-great) that you'll enter on the POS device to authenticate.
Step 3: Sign in on the POS device
On your POS device (smartphone, tablet, or any device with a browser):
1. Scan the QR code or navigate to the POS login URL shown in the panel.
2. On the login page, select the Device PIN tab.
3. Enter the PIN displayed in the connection panel.
4. Tap Sign In.
Note: If you're the store owner or organizer, you can sign in with your email or password. Device PIN sign-in is available to door staff, so you don't need to share login credentials with them.
Your device is now connected. You'll land on the Point of Sale screen, where you can select an event, add tickets, apply discounts, and process payments.
Generating a new PIN
Each POS Device Group can have multiple active PINs, one per connected device. If you need to connect additional POS devices, return to the Add Devices panel and click Generate a new PIN. Each PIN can be deleted individually using the trash icon when a device is no longer in use.
Note: PINs do not expire by default. If a device is lost or a staff member leaves, delete their PIN from the panel to revoke access immediately.
Using a card reader
To accept card payments via the POS, a connected card reader is required. If no reader is connected, selecting Charge Card will return a "Payment Failed — Reader not connected" error. To process card payments, ensure your card reader is paired with the POS device before starting a sale.
If you only need to accept cash, use the Mark As Paid (Cash) option instead — this does not require a card reader.
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