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How to Limit the Number of Tickets Customers Can Buy in One Transaction

Limiting the maximum number of tickets one customer can buy

Trischa avatar
Written by Trischa
Updated this week

Event-Level Order Limits

Setting Order Limits on tickets prevent customers from hoarding tickets. If you have an in-demand event that you'd like to control the ticket distribution for, here's what you can do:

  1. Head to your event.

  2. Go to Tickets.

  3. Edit a Ticket.

  4. Toggle Order Limits and enter your desired minimum and maximum quantities.

  5. Save your changes.

Store-Level Order Limit

You can also override Order Limits at the Store Level so that all events have the same order limit.

  1. Go to Store Settings.

  2. Navigate to General Settings.

  3. Find 'Default ticket limit per order'.

  4. Enter your desired quantity.

  5. Save your changes.

Remember, this sets the maximum default number of tickets customers can purchase in one transaction.

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