If your event has sold out, the Ticket Resale feature enables customers who purchased tickets but can no longer attend to resell their tickets securely.
This feature allows you to set the resale amount and prevent ticket prices from being inflated. Once the original customer's tickets are sold, you can give them a refund, and a new order reference is created for the new attendee.
Here’s how ticket resale works
Step 1: Set up a resale tier.
Go to your event.
Select Ticket Resale.
Choose the ticket you want to be resold.
A resale tier refers to a ticket that you permit to be resold. This process is done manually, allowing you to confirm that tickets have sold out before offering them for resale.
Step 2: Set the price with which the tickets can be resold for. You can also set a new booking fee.
Once you have created a resale tier, you will see additional tickets under the Tickets Resale category in your event Tickets page.
If the ticket tiers are set up and the original ticket tier has sold out, customers will see the resale option when they access the Eventcube Support Hub.
How to list your ticket up for resale using Eventcube Support Hub
1. Go to the ticket store.
2 Click Manage Orders in the main menu.
3. Enter your order reference number and email in the Support Hub log-in page.
4. You'll then find all the tickets you bought in the same order.
5. To your right is a Sell Tickets button.
6. Select the ticket you want to list for resale.
Remember: Only ticket tiers the store admin enables will appear in the resale list. So, if your desired ticket isn’t available for resale, contact your administrator and request the feature be activated.
7. Click ‘Confirm’.
8. You'll that know that you have successfully listed your resale ticket when you see this in your support portal.
9. If you change your mind at any time before the ticket sells, you can remove your ticket from the resale queue by clicking ‘Cancel’.
10. Once added to the queue, the Resale Tier becomes available on your Event page.
Note: Resold tickets will not be refunded automatically. Store owners will need to go back to the Ticket Resale tab within the event and manage refunds themselves.
Ticket resale and multi-region pricing cannot be used together
When an event has enabled a ticket resale tier in any one of their tickets, the Multi-Region Pricing will be disabled for that event. This means that the event organizer or store owner cannot sell the same ticket in different currencies to match the world region from which customers access the ticket store.
Related articles: