What is a resale refund?
Remember when you enabled customers to put their tickets up for resale if they can't attend your event?
When their 'second-hand' resale ticket sells, you will need to refund the face value of customers' tickets (excluding booking fees).
Note: Consistent with other refunds, resale refunds are done manually by the ticket store owner. This ensures that you have full control of each transaction.
How to manually issue ticket resale refunds
1. Go to your event.
2. Navigate to the tickets page (Tickets).
3. Go to the Ticket Resale listing.
4. Select Manage Ticket Resale Orders.
5. You'll be redirected to the event Order page with all successfully resold tickets.
6. Click on the red Refunds link.
7. Confirm the refund action.
8. The status will be updated to "Refunded".
Depending on your Stripe balance and available funds, your customer will receive their refund in 5-10 working days, depending on their bank card issuer.
Note: Resale tickets cannot be resold.
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