Want to give your customers a way to chip in for a good cause, or cover a cost that isn't part of your ticket price?
Additional Charges let you add an extra amount to an order, on top of the ticket price and booking fee. Think charity contributions, carbon offsets, environmental levies or facility fees.
You set a charge up once in your Store Settings, then decide where it goes: on every order for an event, or only on the tickets you choose. Creating a charge won't add it to anything by itself, so you stay in control of where it shows up.
Create an additional charge
1. Head to Store Settings, then Store Payments.
2. Under Additional Charge, click Add Charge.
3. Choose whether the charge is Mandatory (every customer pays it as part of the order) or Voluntary (customers choose whether to add it at checkout).
4. Select a Charge category. The options include Charity contribution, Carbon offset, Climate levy, Environmental levy, Community fund, Facility fee, etc. The charge category will be the line item label in the order summary and receipt.
5. Add a short Description if you like (up to 60 characters).
6. Pick the Charge type: Fixed for a flat amount, or Percentage.
7. If you chose Fixed, select the Currency. It must match the currency of the tickets you'll apply the charge to, or the charge won't show correctly.
8. Enter the Amount. For a percentage charge, we work it out from the order total excluding the booking fee.
9. Choose how the charge applies. Per event adds it once when the event is in the order. Per ticket adds it to each ticket in the order.
10. Optional: Enable Highlight this additional charge at checkout to make it stand out. You'll then add a Title (required, up to 40 characters), a longer Description that tells customers what the charge supports and why it matters, and a URL.
11. Save your changes.
Note: Use the URL to link customers to more information about the charity or cause behind the charge.
Once saved, your charge shows up in the Additional Charge list on the Store Payments page.
How to delete an Additional Charge
Select the add-on fee from the list in the Store Payments page.
Scroll down to the bottom of the details panel.
Click 'Delete this additional charge'.
Confirm by selecting Delete form the pop-up.
Apply a charge to an event
Want the charge on every order for one event? Here's how:
Open your event and go to Settings.
Turn on Apply additional charge per order. From now on, the charge is added to every order for this event.
Click the search field and pick your charge. You can add more than one.
Click Save changes.
Need to create or edit a charge? Click Manage additional charges and we'll take you to Store Payments.
Note: If the additional charge is applied per event, there will only be one charge per transaction.
Apply a charge to a ticket
Only want the charge on certain tickets? Apply it ticket by ticket.
Open your event, go to Tickets, and create a new ticket or edit an existing one.
Under Ticket Pricing, set your Price and, if you'd like, a custom booking fee.
Turn on Apply additional charge.
Click the search field and pick your charge. You can add more than one.
Save the ticket.
Note: If the additional charge is applied per ticket, there will be one charge per ticket, including free tickets and Deposit Tickets (payment plans, taken on the first payment). If you're selling free passes with an option to donate, we recommend keeping your additional charge voluntary instead of mandatory.
What customers see
What customers see depends on where you applied the charge.
Charges applied to a ticket
The charge is listed under the ticket price, right next to the booking fee, on your event page. Only tickets with the charge applied show it.
In this example, VIP: Reserved Seating shows the booking fee and the Offset your trip's carbon footprint charge. The other tickets show their booking fee only.
Charges applied to an event
Nothing about the charge appears next to the tickets on your event page. Customers first see it on the basket page and at checkout, where it shows as its own line in the order summary.
Mandatory charges at checkout
A mandatory charge needs nothing from the customer. It's added automatically and shows as its own line in the order summary, between the fees and the total.
Here, a US$10.00 carbon offset is added to a US$89.00 ticket with US$8.90 in fees, so the total is US$107.90.
If you're collecting a mandatory add-on fee, we recommend informing customers about it by highlighting it at checkout.
Voluntary charges at checkout
When a charge is voluntary, customers get a choice at checkout. It appears in its own box under their order, with the charge category, your description, and two options: add the donation, or say no thank you. If they add it, it shows as its own line in the order summary, between the fees and the total.
In this example, the customer adds a US$10.00 carbon offset to a US$89.00 ticket. With US$8.90 in fees, the total is US$107.90.
Orders with tickets from more than one event
Customers can buy from more than one event in the same store in a single order. The charge stays with the ticket or event it belongs to. If one event has an additional charge and the other doesn't, the customer pays the charge for the first and nothing extra for the second. Whether the charge is mandatory or voluntary decides how it shows, as described above.
In this example, a customer adds VIP: Reserved Seating from GenPop Fest 2025, which has a US$10.00 carbon offset, and General Entry from the 2026 Supply Chain Conference, which has no additional charge.
The order summary shows a US$104.00 subtotal, US$10.78 in fees and the US$10.00 carbon offset, for a total of US$124.78.
Orders in mixed baskets of tickets with and without an additional charge
A percentage charge is calculated only on the tickets it’s applied to, not on the whole order, and the booking fee isn’t included.
In this example, only VIP: Reserved Seating has a 10% climate levy, so the levy is 10% of that ticket’s US$89.00 price, which is US$8.90. The other tickets have no additional charge.
Similarly, a fixed charge only applies to the ticket it’s attached to
On the customer's receipt
Every additional charge gets its own line on the receipt, between the fees and the total, so customers can see exactly what they paid for.
Here, the order has a £235.00 subtotal, £17.63 in fees, a £2.00 transaction fee, a £5.00 Carbon Offset and a £2.00 Charity Donation, making £261.63 in total.
Related articles: