1. If your event has stopped syncing with your Qflow account, navigate to the ticket scanning tab within your event that you would like to re-sync.

2. If your Qflow account is already connected, click ‘trigger manual sync’, and a green notification will show that your event will be synced at the next available slot.

3. If you wait 5 minutes and return to this page, the tickets will be submitted to Qflow.

4. If your tickets aren’t syncing and you still have issues, click on the disconnect Qflow account in the Connection Troubleshooting section.

5. Your event will then be disconnected from Qflow and prompted to connect an existing Qflow account or create a new one.

6. Click connect existing Qflow account and follow the steps to link Qflow to your Eventcube event.

7. When the process has been completed, a green notification will appear stating your Qflow account has now been linked to your event.

If you wait 10 minutes and return to this page, the tickets will appear in the submitted section. Please contact our support team if your tickets have not been submitted after 20 minutes.

Related Articles: