With Eventcube, you set and keep both the face value and the booking fee on all tickets sold, with our fees taken as a % of that total amount.
This allows you to either cover your costs, absorb any fees, or make a little extra on top of the face value; the decision is yours.
How to set up your booking fee
1. Go to Events.
2. Select the event you want to edit. Otherwise, create an event and fill out the Details page.
3. Navigate to 02. Tickets in the sub-menu and add a new ticket.
4. When you have filled out the required fields, make sure that you set a price for your ticket.
5. Scroll down to Ticket Details.
6. Toggle on the Custom Booking Fee feature and add an amount.
7. Hit the green “Save” button at the bottom to save your changes.
8. This is what it will look like in the front end. Both your ticket price and booking fee will be reflected at checkout.
What happens if I don't set a custom booking fee?
If you don't enable and set a custom booking fee, Eventcube applies a default 10% fee to cover our platform fee and card Stripe payment processing fee.
For alternative payment methods or custom rates, you can check the Stripe pricing page to ensure you know all fees.
Note: If you’re an event organiser under an Eventcube store with limited admin controls, you cannot set and change custom booking fees.
We suggest that you speak directly with the store admin as they have access to change booking or admin fees.
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