There may be instances where a customer books more tickets than they need. This is called a multi-ticket order, where you need to revoke some tickets and keep the rest.
Here’s how you do it.
How to revoke a ticket from a multi-ticket order:
1. Find the customer's order.
2. In the Tickets Section, select the tickets that need to be revoked.
3. Click Bulk Actions.
4. Then, select Revoke Tickets.
How to revoke different ticket types within the same order?
Locate the customer's ticket order.
Scroll down to tickets.
Select the ticket type that needs to be revoked.
Click the three-dot icon on the right side of the ticket, then select 'Revoke ticket'.
Select a reason for the revocation, then click Revoke.
Is it possible to revoke individual resale tickets?
If a ticket is put up for resale, you will not be able to manually revoke it.
Does revoking a ticket with assigned seating automatically release the seat to the seating plan?
Yes, revoking a ticket with assigned seating will automatically free up the seat in Seats.io.
However, if you revoked a ticket with assigned seating and then reinstated it, the seat that had been released will not be reinstated with it. You will need to manually assign the seat within Eventcube.
Click the three-dot icon next to the ticket.
Select 'Change Seat'.
Select a seat.
Save your changes.
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