Store Details
This is where you’ll see your basic store details, such as Store Name, URL, and business country.
How to change your store/company name
Go to Store Settings in the main navigation column.
Visit General Settings.
Edit your Store Name and Company Name.
Then, click the orange Save button at the bottom of the page.
Important: Your Store URL will not automatically change once you change your store name. Please contact the Eventcube support team at support@eventcube.io and request a URL change.
How to change your business country for TicketPlan integration
When you register for your business, you choose your country of operation. After that, it can't be changed manually. If you wish to change your business country, please contact support@eventcube.io or use the live chat option in your admin.
Store Settings
Default Currency for Events
The default currency is the one in which your ticket prices and booking fees are displayed across all your events.
Here's how to set this up:
Go to Store Settings.
Navigate to General Settings.
Set default currency.
Save your changes
Eventcube supports the following currencies:
GBP | TWD |
EUR | HKD |
USD | CHF |
AUD | CZK |
SEK | DKK |
CAD | ISK |
PHP | KRW |
SGD | NOK |
AED | NZD |
JPY | QAR |
MYR | SAR |
IDR | TTD |
Contact live chat support if you're working with a currency not on this list but supported by Stripe, our primary payment processor. These are the currencies supported by Stripe: https://stripe.com/docs/currencies
Note: Currencies can also be updated at the event level if you'd like an event to have a different currency for that particular event only.
Go to your event.
Navigate to Settings.
Under Event Settings, set the event-level default currency.
Save your changes.
How to change your timezone
Go to Store Settings.
Navigate to General Settings.
Set the timezone in the Store Settings section of the page.
Save your changes.
Other Store Settings
Default ticket limit per order
Allows you to set the default number of tickets a customer can purchase per transaction.
Set an expiry time for the checkout basket
To evoke a sense of urgency among your ticket buyers, you can add an expiry time to your checkout page.
Allow organisers to set booking fees
Enabling this setting allows multiple organizers across your ticket store to set their own booking fees. If you prefer, you can lock all booking fees to a custom value.
Disable Receipt Email
This allows you to send a receipt email for the ticket purchase in addition to the ticket email confirmation. Some store owners would find this redundant.
Default custom booking fee
Allows you to prefill the Booking Fee field in every ticket with a custom value.
Single event per order
By enabling this feature, the customer is forced to purchase tickets to multiple events in separate orders/transactions.
Show ticket categories as a dropdown
This will display the ticket category names as a dropdown to reveal tickets.
Disable Booking Refund Insurance
Enable this to remove booking refund insurance options across all events.
Admin Settings
How to Integrate Intercom into your Eventcube ticket store
Go to Store Settings.
Navigate to General Settings.
Scroll down to Admin Settings.
Enter your Intercom App ID and Intercom identity secret.
Save your changes.
Reserved Seating
Eventcube integrates smoothly with Seats.io for reserved-seating tickets. If you have a Seats.io account, you can add the secret and public keys here.
Related Articles: