You can open a waitlist for each ticket type, so when a ticket sells out, customers can sign up to be notified when more tickets become available.
How to create a waitlist for a sold out ticket type
Create or edit a ticket.
Under Advanced Settings, enable Open waitlist when sold out.
Save your changes.
Waitlists are enabled at the ticket level, which means that each ticket type has a waitlist and customers can sign up to be waitlisted on more than one ticket.
This feature is an excellent way to gauge demand and decide whether to increase capacity or schedule additional event dates.
How to check your waitlist
1. Go to Events.
2. Choose your event.
3. Go to the Tickets page.
4. Select the Export button on the upper right side of the dashboard.
5. From the dropdown, you can check how many people are on your event waitlist or simply export the list.
How to allocate more tickets to a ticket type
By adding more tickets after a tier has sold out, your waitlist will be notified.
1. Go to Events.
2. Choose your event.
3. Navigate to the Tickets page.
4. Select a ticket type/tier.
5. Click Edit.
6. Tweak the ticket quantity.
How to revoke tickets
Revoking tickets automatically adds them back to the inventory. Similar to adding more tickets, this process and notifies the waitlist.
1. Go to Orders on the event level.
2. Select a ticket order that you want to revoke.
3. Scroll down to Ticket Details.
4. Select a ticket and click the three dots next to it.
5. Click 'Revoke ticket'.
6. Select a reason why you're revoking the ticket.
5. Save your changes.
Note: The notification email is only sent to your waitlist once for each time a ticket becomes available. If the ticket sells out again, customers need to resubscribe to be notified when tickets become available.
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