When your event sells out, it will automatically enable the Waitlist, allowing customers to add their email addresses and receive notifications if you release additional ticket allocations.
This feature is an excellent way to gauge demand and decide whether to increase capacity or schedule additional event dates.
When allocations sell out, the system will display the Waitlist option as follows:
How to check your waitlist
1. Go to Events.
2. Choose the event that you want to review.
3. Select Tickets in the sub-menu.
4. Navigate to the Export button.
5. In the dropdown, you can check how many people are on your waitlist or simply export the list.
How to add more ticket allocation
By adding more tickets after a tier has sold out, your waitlist will be notified.
1. Go to Events.
2. Choose the event that you want to review.
3. Navigate to the Tickets page.
4. Select a ticket type/tier.
5. Click Edit.
6. Tweak the ticket quantity.
How to revoke tickets
Revoking orders automatically adds the ticket quantity back to the event's allocation and notifies the waitlist.
1. Go to Orders on the event level.
2. Select a ticket order that you want to revoke.
3. Scroll down to Ticket Details.
4. Select a ticket and click the three-dots next to it.
5. Click 'Revoke ticket'.
6. Select a reason why you're revoking the ticket.
5. Save your changes.
Note: The email is only sent to your waitlist once, so if the event sells out again and more tickets are added, your waitlist might not be notified again.
Additionally, if someone goes to the store and grabs the newly available tickets before the email task runs, then your waitlist will not be notified, as the ticket will have been sold out by the time the email reaches the waitlist's inbox.
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