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Once your event sells out of all the allocations you have on sale, it will automatically revert to a Waitlist where your customers can add their emails to the Waiting List and be notified if you add a further ticket allocation.
This can be a great way to understand the demand for your event and whether you may want to increase capacity/add subsequent dates for your event.
It will look like this when your allocations sell out:
How to check your waitlist
1. Go to Events.
2. Choose the event that you want to review.
3. Select Tickets in the sub-menu.
4. Navigate to the Export button.
5. In the dropdown, you can either check how many people are on your waitlist or simply export the list.
How to add more ticket allocation
By adding more tickets after tickets to an event have sold out, your waitlist will be notified.
1. Go to Events.
2. Choose the event that you want to review.
3. Navigate to 02. Tickets.
4. Select a ticket type/tier.
5. Click Edit.
6. Tweak the ticket quantity.
How to revoke tickets
By revoking ticket orders, the ticket quantity from the order is automatically added back to the event ticket allocation. This will notify your waitlist, too.
1. Go to Orders on the event level.
2. Find the ticket order that you want to revoke.
3. Scroll down to Ticket Details.
4. Toggle Revoke Tickes
5. Save your changes by clicking the Update Order button.
Note: The email is only sent once to your waitlist, so if the event sells out again and more tickets are added, your waitlist might not be notified again.
Additionally, if someone goes to the store and grabs the newly available tickets before the email task runs, then your waitlist will not be notified, as the ticket will have been sold out by the time the email reaches the waitlist's inbox.
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