How deposit tickets work for the customer
Customers pay a deposit upfront and complete the balance through milestone payments.
They can make payments at any time, as long as each milestone is paid by its deadline.
Eventcube automatically sends reminder emails 7 days and 1 day before each due date.
If a payment is missed, we allow a 2-day grace period for customers to settle payments.
What to do with missed payments?
As the store owner/organizer, you can...
Extend. Adjust the milestone dates in the Eventcube dashboard to give the customer more time.
Cancel. Cancel the ticket through the Eventcube dashboard if no payment is made.
Refund. Issue refunds manually through your connected payment gateway.
This is your responsibility as the organizer. You can manage your deposit ticket orders directly in the Eventcube dashboard.
How to cancel or extend a deposit ticket
1. Go to your Event.
2. Navigate to Orders.
3. Filter your admin view to only show Deposit Tickets.
4. Filter your tickets further to only show Overdue tickets.
5. Click the three-dot icon on the right side of the an order.
6. Choose your desired action (i.e., mark as complete, extend payment date, or cancel order).
Organizers' responsibilities
While Eventcube automates reminder emails and prompts, you are responsible for managing the full deposit tickets process. This includes:
Setting up and managing the payment milestones for each deposit ticket plan.
Managing what to do if a customer misses a payment - whether to extend deadlines, cancel the ticket, or get in touch with them.
Handling any customer communication regarding refunds, cancellations or extensions.
Communicating any significant changes to the event or a customer's payment plan directly.
You can track all payment progress and cancellations in your Eventcube admin.
How to create a deposit ticket
1. Create an event and add a ticket.
2. Under Ticket Pricing, select Deposit Ticket.
3. Enter the ticket price and set up your own booking fee (if needed).
4. Set up your payment plan by choosing between a 50% Now, 50% Later scheme or Deposit + Milestone arrangement.
5. Set up your desired deposit amount.
6. Select your milestone dates.
7. Save your ticket to publish the ticket immediately or schedule the ticket go on sale at a later date.
Frequently asked questions
Are deposit ticket milestones auto-debited?
No, customers will need to pay each milestone from the Support Hub. They will need to enter their payment details in each transaction.
How do customers pay their ticket?
Customers can make a payment by going to Manage My Order. They can find this in their ticket confirmation email.
Eventcube sends reminders 7 days and 1 day before each due date. Customers can also pay towards their ticket anytime as long as they reach the balance on the given milestone dates.
What happens if customers miss a milestone?
If customers miss a milestone, the organizer reserves the right to cancel the ticket without refunding the deposit.
When will I get my ticket?
Ticket will only be issued once all milestone payments have been completed. Until then, the ticket with be on hold with no downloadable QR code.
Can customers purchase a deposit ticket and a full-price ticket at the same time?
Customers can't have multiple ticket types in their basket. As deposit tickets follow a different checkout experience where customer choose get to know their upfront costs and milestones, this ticket type will need to be purchased in a separate transaction as full price tickets.
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