The Deposit Ticket system helps store owners sell high-value tickets at a low upfront cost. Meanwhile, it gives customers flexibility, allowing them to secure tickets with an initial payment and manage the remaining balance at their convenience.
How deposit tickets work for the customer
Customers pay a deposit up front and complete the balance later.
Customers' payment method is kept on file and automatically charged on the scheduled dates.
Otherwise, customers can make manual payments at any time by logging in to the Support Hub. See: Support Hub on Eventcube: An Overview
If a payment fails, the payment method will be retried automatically. Continued failure to pay results in non-refundable ticket cancellation.
If a payment fails, the customer can log in to the Support Hub and update their payment method.
How to create a deposit ticket
1. Create an event and add a ticket.
2. Under Ticket Pricing, select Deposit Ticket.
3. Enter the ticket price and set up your own booking fee (if needed).
4. Set up your payment plan by choosing between a 50% Now, 50% Later scheme or Deposit + Instalments arrangement.
5. Set up your preferred deposit amount.
6. Select your payment dates.
7. Save your ticket to publish the ticket immediately or schedule the ticket to go on sale at a later date.
What to do with missed payments?
As the store owner/organizer, here are your options if a customer missed payments:
Cancel. Cancel the ticket from the Eventcube dashboard if no payment is made by the event date.
Refund. Issue refunds manually through your connected payment gateway.
This is your responsibility as the organizer. You can manage your deposit ticket orders directly in the Eventcube dashboard.
How to cancel a deposit ticket
1. Go to your Event.
2. Navigate to Orders.
3. Filter your admin view to only show Deposit Tickets.
4. Filter your tickets further to only show Overdue tickets.
5. Click the three-dot icon on the right side of the order.
6. Choose your desired action (i.e., mark as complete or cancel order).
Organizers' responsibilities
While Eventcube automates reminder emails and prompts, you are responsible for managing the full deposit ticket process. This includes:
Setting up and managing the payment dates for each deposit ticket plan.
Managing what to do if a customer misses a payment - whether to cancel the ticket or get in touch with them directly.
Handling any customer communication regarding refunds or cancellations.
Communicating any significant changes to the event or a customer's payment plan directly.
You can track all payment progress and cancellations in your Eventcube admin.
Frequently asked questions
Are deposit ticket instalments auto-debited?
Yes, customers' payment methods will be kept on file and charged on the agreed payment dates. Customers can also log in to the Support Hub to make manual payments in any amount. If no manual intervention is made, the auto-charge applies on schedule.
Note: Auto-charges will be authorized by customers at checkout.
How do customers pay for their ticket?
Customers can make a payment by clicking the Manage My Order button in their confirmation email.
What happens if customers miss a payment?
If a customer misses an installment, their installment amount is carried over to the next payment date. If multiple payments are missed, the total outstanding balance may be collected in a single charge.
If the customer fails to settle their balance by the final payment date, the organizer may cancel the ticket and refuse to refund the deposit or any previously paid amounts.
What happens if a payment fails?
If Eventcube is unable to process a scheduled payment after several attempts, we'll notify the customer and provide them a short window to resolve it. Customers can also update their payment method by logging in to the Support Hub.
When will customers get their ticket?
The ticket will only be issued once all payments have been completed. Until then, the ticket will be on hold with no downloadable QR code.
Can customers purchase a deposit ticket and a full-price ticket at the same time?
Customers can't have multiple ticket types in their basket. As deposit tickets follow a different checkout experience where customers choose to see their upfront costs and instalment dates, this ticket type will need to be purchased in a separate transaction from full-price tickets.
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