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Multi-Currency Sales & International Cards

How currency is chosen, fees, and common scenarios

Trischa avatar
Written by Trischa
Updated this week

There are three ways you can set currencies in your ticket store.

  • Via the Store Settings at the store level.

  • Via the Advanced Settings at the event level.

  • Via the Ticket Details at the detail level.

Ticket level currencies override event-level defaults and event-level defaults override the store default.

Why set store-level currency defaults at all?

It's for ease of creating new tickets. When organisers add new tickets, they'll find default currencies acting as a placeholder, suggesting the recommended currency at the store-level.

Additionally, your default store currency matters when you're doing using Multi-Currency tickets. Customers from any country not specified in any of your pre-set regions will automatically get ticket prices with the default store currency.

What is Multi-Region Pricing or Multi-Currency Pricing? It's a pricing strategy where you offer different ticket prices to buyers from different world regions. For instance, EU customers exclusively get ticket prices in Euro, while US customers get tickets in US dollars all for the same event.

MRP is not the same as price conversion as it isn't dynamic. Event promoters set the prices ahead of the sale.

Can I sell tickets in different currencies without filtering for IP address?

Without using Multi-Region Pricing to filter currency displays according to customer's geolocation, it's entirely possible to set up tickets with different currencies under the same event.

However, customers can't checkout or buyr tickets with different currencies in one transaction.

How to set the currency of Eventcube tickets

At the Store Level

1. Go to Store Settings.

2. Go to General Settings.

3. Set default currency.

4. Save your changes.

At the Event Level

1. Go to your event or create a new event.

2. Add event details and tickets.

3. Go to Advanced Settings.

4. Under General Settings, find Default Currency.

5. Choose currency for this particular event.

6. Save your changes.

At the Ticket Level

1. Create an event.

2. Add a paid ticket and other details.

3. Set ticket currency.

4. Save your changes.

Note: Ticket level currencies override event-level defaults and event-level defaults override the store default.

How to pay for tickets in different currencies

Customers can pay for tickets using card (e.g, Visa, Mastercard) or any other payment method offered or enabled by the store owner in their Stripe account (e.g., GooglePay, ApplePay, Klarna).

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