With Eventcube's updated payment processing integration with Stripe, store owners can now accept over 100 payment methods worldwide on their ticket store. This enables you to offer convenient and popular payment options per world region and increase your conversion.
In this article, we answer frequently asked questions to help you make the most out of this feature.
Activate the payment options you want to offer on your ticket store through your Stripe account. See: How to Enable Multiple Payment Methods
Can I use Klarna for instalment tickets?
Klarna is a pay-later option that fully settles customers' ticket orders when they purchase from your ticket store. Due to the nature of Klarna's service, it is disabled for instalment tickets.
Instalment tickets are tickets that allow customers to break their payments into several instalments and pay a smaller fee upfront. Customers who purchase instalment tickets can pay using other available payment methods.
I activated a payment method, but it's not showing on the checkout page
If you recently enabled a payment method on Stripe, you must start a new session on your ticket store for the payment option to appear on the checkout page. A new session is a new payment intent, the transition from the checkout page to the payment page.
Why did my Klarna or Google Payment fail?
You may have pop-up blockers enabled on your browser that prevent the transaction from pushing through. Make sure that you enable pop-ups for these payment options.
Does the default booking fee on Eventcube cover all possible payment methods?
Eventcube's default booking fee only covers the standard Eventcube and Stripe card fees. For alternative payment methods or custom rates, please check the Stripe pricing page to ensure you are aware of all fees.
Can I use PayPal as a checkout payment option?
PayPal is not currently available for SaaS platforms with connected accounts like Eventcube. Hence, while you may enable PayPal in your Stripe account, it will not pull through to your ticket store checkout page.
Important: Eventcube's fee structure remains the same––you'll only be charged for (1) platform and (2) Stripe payment processing fees, with Stripe fees now dependent on customers’ chosen payment method at checkout.
Visit the Stripe pricing page for more details on fees.
We empower you to take control! You can select and activate specific payment options within your Stripe account, allowing you to anticipate charges and set custom booking fees to ensure full coverage.
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