Note: Eventcube Split Pay runs on auto-charge. Customers are charged on schedule through their payment method on file.
What is Eventcube Split Pay?
Eventcube Split Pay is a payment plan that lets customers split the cost of their whole basket into monthly, interest-free payments. It's built for high-value orders with multiple add-ons and upsells.
How it works
Store owners enable Split Pay in the Store Settings.
At checkout, customers get to select whether they want to pay in full or in 3, 6 or monthly installments
They pay the first installment at checkout to secure their order.
The remaining balance is split into equal monthly payments until the event date.
Their payment method stays on file, and Eventcube charges each payment automatically on the scheduled dates.
Customers have can pay their order balance in full anytime ahead of their scheduled payments.
Tickets and other order items are delivered to the customer once the full balance is paid.
If a payment is missed, the amount is added to the next scheduled charge. If several payments are missed, the full outstanding amount may be charged at once.
If the customer stops paying altogether, event organizers have the option to cancel the order without returning the deposit and any previous payment made.
Benefits of Split Pay
It lowers the price barrier of tickets without event organizer applying any discount.
It tracks payments in real time from your Eventcube dashboard.
It applies to a customer's whole basket, not just to a single ticket.
It has no dependencies on customer credit checks or third-party approvals.
Every customer can use it because there's no eligibility requirement.
Things to keep in mind
The number of payments depends on how close the event is from the order date. Split Pay dynamically offers the best split option relative to the event date.
Payments are spread out evenly between the order date and the event date.
The customer reserves the order, but will only receive the product/service purchased when they complete their payments.
Store owners are responsible for enforcing refund policies, including what happens if a customer misses payments.
How to enable Split Pay in your ticket store
Go to the Store Settings.
Navigate to Store Payments.
Enable Eventcube Split Pay.
Save your changes.
Create an event ticket
When Split Pay is enabled, all events can offer payment plans to any combination of full-priced tickets, add-on, and upsells.
Within your event, navigate to the Tickets tab.
Select Add Ticket.
Enter your ticket details.
Under Ticket Pricing, choose Paid. Then, enter the full amount.
Add a booking fee, if applicable.
Save your changes.
What to do with missed payments?
As the store owner/organizer, here are your options if a customer misses a payment:
Cancel. If the customer fails to settle their payments altogether, you can cancel the order without refunding the deposit or any previous payments.
Refund. Issue refunds manually through your connected payment gateway.
Note: It's your responsibility as the organizer to manage missed payments. You can cancel Split Pay orders directly from the event orders dashboard.
How to manage Split Pay orders
Open your event.
Select to the Orders tab.
Navigate to the Split Pay tab.
Find the order either by selecting it from the order list or by searching the order reference number using the search bar.
Select the three-dot icon on the rightmost side of the order.
Choose whether you want to 'Mark ticket as complete' or 'Cancel order'.
When to mark ticket as complete
You may mark the ticket as complete if the customer settles their payments in cash on the day of the event or via direct bank transfer. Store owners and organizers are responsible for managing transactions outside of Eventcube. Alternatively, you may cancel the order if the customer misses any payments.
Organizers' responsibilities
As organizer, you are responsible for managing Split Pay. This includes:
Deciding what to do if a customer misses a payment (whether that's to cancel the order or get in touch with them directly).
Handling any customer communication regarding refunds or cancellations.
Communicating any significant changes to the event or a customer's payment plan directly.
Track all payment progress and cancellations from your Eventcube admin.
Payment Plan Comparison
How does Split Pay compare to Deposit Tickets and BNPL (like Klarna or Afterpay)?
Feature | Eventcube SplitPay | Deposit Tickets | Buy Now, Pay Later |
Applies too | The whole basket | One high-value ticket type at a time | A customer's whole order |
When do you get paid? | Upfront, then as each subsequent payment comes in | Upfront, then as each subsequent payment comes in | All upfront, by the BNPL provider |
When are tickets sent? | After the full balance is paid | After the full balance is paid | Right after purchase |
Payment schedule | In full, in 3 or 6 payments, or monthly until the event | 50% now, 50% later or up 4 equal payment. Payment dates will all be set by you | Set by the provider (e.g., every 2 weeks for 6 weeks, every 30 days) |
How are payments made? | Auto-charged: Eventcube securely stores customers' payment method and charges it automatically on schedule | Auto-charged: Eventcube securely stores customers' payment method and charges it automatically on schedule | Depends on the provider's payment terms |
Fee per transaction | Eventcube only charges application fees on the first payment. The rest is subject to payment processing fees only. | Eventcube only charges application fees on the first payment. The rest is subject to payment processing fees only. | Up to 6% per transaction (paid by you) |
With these options, Eventcube empowers event organizers to offer flexible payment solutions that improve customer convenience and optimize conversion.
What payment plan is best for you?
It depends on what you're selling:
One expensive ticket type (like a VIP pass or luxury bundle)? Use Deposit Tickets.
A whole order with multiple add-ons and upsells? Use Eventcube Split Pay.
Want to get paid in full right away, and don't mind absorbing up to 6% transaction fees? Use BNPL.
FAQs
Are SplitPay installments auto-debited?
Yes, customers' payment methods will be kept on file and charged on the agreed payment dates. Customers can also log in to the Support Hub to pay the remaining balance ahead of schedule. If no manual intervention is made, the auto-charge applies on schedule.
Note: Auto-charges will be authorized by customers at checkout.
What happens if customers miss a payment?
If a customer misses an installment, their installment amount is carried over to the next payment date. If multiple payments are missed, the total outstanding balance may be collected in a single charge.
If the customer fails to settle their balance by the final payment date, the organizer may cancel the order and refuse to refund the deposit or any previously paid amounts.
What happens if a payment fails?
If Eventcube is unable to process a scheduled payment after multiple attempts, we'll notify the customer via email and provide a route to update their payment method.
If the customer fails to provide a valid payment method and is unable to complete their payment plan, it's the organizer's responsibility to cancel the order or get in touch with the customer.
When will customers get their order items?
Order items will only be issued once all payments have been completed. Until then, the order will be on hold with no downloadable QR code.
Does Eventcube support Buy Now, Pay Later (BNPL) options like Klarna?
BNPL isn't a separate payment plan on Eventcube. It's one of the 100+ payment methods supported through Stripe, Eventcube's payment gateway.
Organizers who want to offer BNPL at checkout can enable it as a payment method via their Stripe account.
Who can enable Eventcube SplitPay?
Only store admins can enable SplitPay in the Store Settings. Once enabled, both admin and organizers can offer SplitPay in their events.
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