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If Named Ticket Holder hasn't been enabled before a sale on your event, only one name will be displayed across a multi-ticket order. This is the standardised display whether one, two, or more tickets have been ordered. If you would like the name that's displayed across the entire order, please follow the below steps.:

Your customer order will now be updated. Please remember to click 'resend ticket confirmation' after actioning the change to ensure the customer receives their order with the updated names.

To rename individual tickets within a multi-ticket order, you must first ensure that Named Ticket Holder is enabled for the relevant event before you go on sale.

1. Go to your Event.

2. Advanced Settings.

3. Enable Named Ticket Holder.

4. Save your changes.

Depending on the number of tickets you have in your cart, you will be asked to enter a name for each ticket holder.

1. Go to Manage Order in the ticket store front.

2. Enter the order reference number and email.

3. Click 'Next'.

4. Inside the Support Hub portal, click Change Names.

5. Enter the new names.

6. Click submit.

1. Locate the ticket order.

2. Scroll down to the Tickets section.

3. Click the red edit button.

4. Change the ticket holder names.

5. Click Update Orders.

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