You may want to implement some security measures for your event and check if attendees' names match the name on the ticket. For this, you will need to enable the ticket holder.
1. Enable the Named Ticket Holder feature by going to the event for which you want to enable this feature.
2. Go to Advanced Settings.
3. In the General Settings, toggle on Named Ticket Holder.
4. In the front end, additional fields will appear at the bottom of the checkout page. Each ticket now requires a name. Make sure you enter the correct details.
How to change ticket holder’s name
1. Go to the Eventcube store where you bought your tickets.
2. In the menu bar, select Manage Order
3. You will be redirected to this log-in page, where you must enter your order reference number and the email you used to purchase the ticket. Click ‘Next’.
4. You will find all tickets under the order reference number.
5. Click ‘Change names’.
6. Select the names you want to change and enter the new ticket holder name before clicking ‘Continue to payment.’
7. Your first name change is free.
Note: If you want to change ticket holder names for the second time, an admin fee of £5 will be applied. Proceed by entering your card details and clicking ‘pay with card’.
8. To check whether your ticket name has been updated, you can just repeat steps 1, 2, and 3 and find the ticket to which you just changed the name.
Otherwise, don’t hesitate to contact our support team through the live chat in your Eventcube dashboard.
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