Consider implementing security measures at your event to verify that attendees' IDs match the names on their tickets. To do this, enable the "Named Ticket Holder" option.
Note: Any order with multiple tickets will be registered only under one name unless you enable Named Ticket Holder.
How to enable Named Ticket Holder
1. Select your event.
2. Go to Settings.
3. Enable 'Named Ticket Holder.
4. Save your changes.
Note: Customers can assign each ticket a different name after completing checkout.
How to assign names to tickets
1. Once checkout is complete and tickets have been secured, customers will receive a ticket confirmation email.
2. Select the "View your order" button in said email.
3. A new page with named ticket holder fields will open.
4. Enter the first and last names of the ticket holders.
5. Submit your changes.
6. Alternatively, customers may visit the Manage Support section of the ticket store and log in to Support Hub using their Order Reference Number and email.
7. Select "Change Names" on the left-hand side of the page.
5. Assign names to the tickets in your order.
6. Then, save changes.
Note: Your first name change is free. If you want to change ticket holder names again, an admin fee of £5 will apply. To proceed, you'll need to enter your card details and select ‘Pay with card’.
8. To check if your ticket has been updated, try downloading it or checking Support Hub.
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