To enhance account security, we’re introducing Two-Factor Authentication (2FA) for all accounts starting 17th April 2025. This extra layer of protection helps keep your data safe and secure.
If multiple team members currently share a login, now is the perfect time to set up individual user accounts.
This ensures everyone can access the platform securely with their own credentials. You can easily create user accounts for your team at no extra cost.
How to add a new user
A user is any individual account affiliated with your Eventcube store.
1. Go to Users from the main menu.
2. Click the Add User button.
3. Enter user details on the Create a User section.
4. Enable permissions to the user by toggling any of the following:
Admins have full access to all store and event information.
Ticket Reps can only promote events through their unique link.
Organizers can create and manage events but will have limited access to the ticket store as a whole.
5. Ensure that the Activate Account toggle is on
6. Hit Save.
How to assign a user to an Organizer team
An organizer is a user with event-only access and an organizer team is a group of organizers who share access to the same events. Organizer team are most useful to companies with members in different chapters, world regions, or departments.
1. Go to Organizers or click the hyperlink in the yellow box above.
2. Select your Organizer team of choice.
3. Scroll down to the Administrators section and select Manage Administrators.
4. Go to the Add Users section.
4. Add the user's email.
5. Assign organizer role (owner, normal, or inventory manager).
6. Save your changes.
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