What are users?
Users are anyone involved in your Eventcube ticketing store. Some users are given full access to every feature, order, and setting. Others have more limited access and can only use certain functions.
Types of Users
Admin
The Admin is the person who created the Eventcube account or ticket store. They are sometimes called the Store Owner.
The Admin has complete access to every feature of the platform.
Only the Admin can add new users and assign roles.
The Admin is responsible for managing the store at the highest level.
Organizers
Organizers are individuals who are granted access to sell tickets to their own events under the branding of the store.
Their events benefit from the store owner’s existing promotional channels.
This allows their event to reach the store’s wider audience.
Ticket Reps
Ticket Reps are users added to the store to promote selected events (called “reppable” events).
Each Ticket Rep receives a unique affiliate link to share.
They earn rewards or a fee for every ticket sold through their link.
The Admin or Store Owner sets the reward or commission structure.
Three types of users
The Admin is the individual who created the ticket store or Eventcube account. They are sometimes referred to as the Store Owner. Only the admin has absolute access to all features of the software. They are also those who can add new users and designate roles.
Organizers are individuals who are given access to the Eventcube store to sell tickets to their events under the banner of the store’s brand. Organizers benefit from the store owner’s promotional channels as they can put their event in front of the brand’s audience.
Ticket Reps are users added to the ticket store solely to promote "reppable" events through a unique affiliate link. For every sale, ticket reps are given rewards or a small fee that's set by the admin or store owner.
Changing User Permissions
User roles can be changed at any time. For example, you can remove Organizer access and grant Admin permissions instead. After making changes, always remember to save them.
Can Organizers Access Store Reports and Data?
Organizers have limited access compared to Admins. They can view reports for the events they created.
They cannot:
Add new users.
Edit Store Settings.
Edit ticket emails and receipt design.
Create discounts.
Delete or disable events.
Set up default booking fees.
Do Organizers and Ticket Reps Need Stripe Accounts?
No. Only one Stripe account is required per store—the Admin’s account.
All ticket sales (minus fees, VAT, etc.) are transferred into the Admin’s Stripe account.
The Admin has full control over withdrawals.
Organizers and Ticket Reps are paid directly by the Store Owner through a separate arrangement (such as a bank transfer).
These payments are not processed inside Eventcube.
In summary: If you are an Organizer or Ticket Rep, you do not need to connect your own Stripe account. Please contact the Admin to arrange your payments.
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