What are users?

Users include anyone involved in your Eventcube ticketing store. Some users have full access to all features, orders, and settings, while others have limited access and can only use certain functions.

👉See: How to Add a New User to Your Eventcube Store

Types of Users

Admin

The Admin is the person who created the Eventcube account or ticket store. They are sometimes called the Store Owner.

The Admin has full access to all platform features.
Only the Admin can add new users and assign roles.
The Admin is responsible for managing the store at the highest level.

Organizers

Organizers are individuals granted access to sell tickets to their own events under the store's brand.

Their events usually benefit from the store owner’s existing promotional channels.
This allows their event to reach the store’s wider audience.

👉 See: How to Set Up a Organizer on your Eventcube Store

Ticket Reps

Ticket Reps are users added to the store to promote select events (called “reppable” events).

Each Ticket Rep receives a unique affiliate link to share with their own audience.
They earn rewards or a fee for every ticket sold through their link.
The Admin or Store Owner sets the reward or commission structure.

👉 See: How to Create Ticket Reps and Set Up Rep Rewards on Eventcube

Changing User Permissions

User roles can be modified at any time. For instance, as a store owner, you can revoke Organizer access and assign Admin permissions to a user.

Can Organizers Access Store Reports and Data?

Organizers have limited access compared to Admins. They can view reports only for the events they created.

They cannot:

Add new users
Edit Store Settings
Edit ticket emails and receipt design
Create discounts
Delete or disable events
Set up default booking fees

Do Organizers and Ticket Reps Need Stripe Accounts?

No. Only one Stripe account is required per store—the Admin’s account.

All ticket sales (minus fees, etc.) are transferred to the Admin’s Stripe account.
The Admin has full control over payouts and payout schedules directly from their Stripe account.
Organizers and Ticket Reps should be paid directly by the Store Owner through an external arrangement (such as a bank transfer). This isn't facilitated by Eventcube.

In summary: If you are an Organizer or Ticket Rep, you do not need to connect your own Stripe account. Please contact your store Admin to arrange your payments.

Related articles:

Ticket Store Users: Admin vs Organizer vs Ticket Rep