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How to Set Up a Custom Domain for Your Eventcube Store
How to Set Up a Custom Domain for Your Eventcube Store

Setting up your custom domain on Eventcube and connecting your ticket store to your existing website/domain

Support Team avatar
Written by Support Team
Updated over a week ago

If you already have your domain and want to connect your Eventcube ticket store to it. Follow this:

  1. Go to Store Settings.

  2. Select Custom Domain in the submenu.

  3. Once you've finished the required steps (see below), please just go ahead and tick the confirmation box.

  4. Click Submit.

Note: Setting up a custom domain is available to all customers on the Eventcube Pro plan. It is not available on the Lite or free plan.

Setting up a custom domain requires a few simple steps and can usually be set up within 24 hours. This is required to secure the domain (i.e. use an SSL certificate to make the URL https://)

Three steps to set a custom domain

1. Login to your DNS control panel (this will be your domain name supplier, such as GoDaddy).

2. Go to manage DNS, and create a new CNAME record for the subdomain you wish to use (e.g. tickets.example.com) to point at

EC-ALB-01-1213046903.eu-west-1.elb.amazonaws.com.

3. Notify Eventcube once the DNS record is in place

Note: DNS propagation time can take a few hours, though usually completed within 2-4 hours. Once the DNS has propagated, we will finalise securing the domain and get the store up and running.

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