What is ticket insurance?
Ticket insurance is an optional product you offer your customers at checkout, in addition to regular event tickets. When bought alongside tickets, customers can claim a refund for the face value of their tickets if they cannot attend your event due to unavoidable circumstances.
Please check out this policy summary to determine what circumstances are insured.
Who is TicketPlan?
TicketPlan is the original innovator of ticket refund insurance and booking protection. They have supported events, festivals, and live entertainment businesses for 25 years.
In 2022, Eventcube partnered with TicketPlan to enable ticket buyers to book UK-based events hosted on the Eventcube platform with confidence.
By enabling booking refund insurance on your ticketing store, TicketPlan manages all claims relevant to your events. This saves you time and energy from time-consuming admin work.
Are canceled events covered by ticket insurance?
IMPORTANT: Events that you cancel for whatever reason you deem valid are NOT covered by the booking refund insurance.
If an event is canceled, store owners, not the insurance company, are responsible for refunding customers. Whether refunds include booking fees is at the store owner's discretion.
What are the benefits of offering customers tickets with booking insurance?
You gain customers' confidence in your business by offering ticket insurance. Research shows that ticket buyers are more likely to book in advance when offered ticket insurance and prefer stores that offer it over those that do not.
If you're selling premium tickets, ticket insurance boosts credibility, as customers feel more at ease knowing they can get their money back if their reason for not attending an event is covered by the policy.
How much are customers refunded by the insurance company?
TicketPlan covers up to £300 per order item, based on the face value of each insured event ticket you purchase.
Note: Booking or application fees are not included in the refunded amount.
Where do I send customers to make a claim?
All refund claims are administered through this website: https://www.ticketplangroup.com/eventcube.
After confirming that your customer purchased ticket insurance, send them the link and recommend that they prepare supporting documents.
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