In this article:
What is ticket insurance?
Ticket insurance is an optional product you offer your customers at checkout on top of regular event tickets. When bought alongside tickets, customers can claim a refund for the face value of their tickets if they cannot attend your event due to unavoidable circumstances.
Please check out this policy summary to determine what circumstances are insurance.
Who is TicketPlan?
TicketPlan is the original innovator of ticket refund insurance and booking protection. They have supported events, festivals, and live entertainment businesses for 25 years.
In 2022, Eventcube partnered with TicketPlan to allow ticket buyers to book UK-based events hosted on the Eventcube platform confidently.
By enabling booking refund insurance on your ticketing store, TicketPlan manages all claims relevant to your events. This saves you time and energy from time-consuming admin work.
Are canceled events covered by ticket insurance?
IMPORTANT: Events that you cancel for whatever reason you deem valid are NOT covered by booking refund insurance.
If an event is canceled, store owners, not the insurance company, are responsible for refunding customers. Whether refunds include booking fees is at the store owner's discretion.
What are the benefits of offering customers tickets with booking insurance?
However, you gain customers' confidence in your business by offering ticket insurance. Research shows that ticket buyers are more likely to book in advance when offered ticket insurance and prefer stores that offer it over those that do not.
If you're selling premium tickets, ticket insurance boosts credibility as customers feel more at ease knowing that they can get their money back if their reason for failing to attend an event is covered by the insurance policy.
Eventcube is working with TicketPlan to offer store owners a kickback for ticket insurance sold.
How much are customers refunded by the insurance company?
TicketPlan covers up to a maximum of £300 per order item based on the face value of each insured event ticket you purchase.
Note: Booking or application fees are not included in the refunded amount.
Where do I send customers to make a claim?
All refund claims are administered through this website: https://www.ticketplangroup.com/eventcube.
After checking that your customer bought ticket insurance, send them the link, and recommend that they prepare supporting documents.
Related articles: