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I am a ticket buyer

This depends on the event. Some of our event organizers permit tickets to be used by any recipient, but they usually need the guest to pre...

I bought my ticket as a gift but I'm not attending, will the person using the ticket get in?

This depends on the organizer. Typically, your group will be required to enter the event together. Otherwise, the ticket holder can provid...

I bought tickets for my friends and I in a single order but they all have my name on, will my friends still get in?

Changing A Ticket Name

This depends on the event organiser. To confirm access to facilities, please get in touch with the organizer directly via the Contact Page...

Is the event accessible?

This depends on the event organizers. Carer tickets are also issued directly by the event organizer. Please contact the event organizer th...

I'm registered disabled, do you provide carer tickets?

Accessibility

If you have been charged twice, contact our support team directly via https://help.eventcube.io/.

I've been charged twice, can I get a refund, please?

Most of our event partners uphold a ticket policy that clarifies that tickets are non-refundable unless the event is cancelled or the date...

How do I obtain a refund?

Refunds can take between 5-10 working days to reach your account.However, if you've been waiting longer than 10 working days and your refu...

How long will my refund take to reach my account?

Refunds

What are deposit ticketsDeposit tickets let you reserve your place at an event by paying part of the ticket cost upfront and completing th...

Deposit tickets: How do they work?

If you're concerned that your order hasn't been processed, it's best to contact the organizer directly through the Contact Page in the Sup...

Did my order go through?

If this has happened to you whilst attempting to pay for your order, then you may want to know;Did my order go through? I've been charged ...

The checkout page timed out when I was trying to pay

Are you sure you've entered all of your details correctly? Yes, we know that's an annoying question, but it's very commonly the reason.But...

I've tried to pay but your site won't accept payment

Whether ticket holders need to present their ID upon entry at the event gate varies from event to event. However, you can find out if a pa...

Do I need ID to gain entry?

Be sure to check all incoming email folders, including your spam/junk folders. Alternatively, you can view your order by navigating to the...

I haven't received my email confirmation, what do I do?

Click here if you have bought a ticket to an event powered by Eventcube.

Ticket Purchases

The minimum age requirement per event will be determined by the event organizer. Please contact them directly via the contact page on thei...

What's the minimum age for entry?

Click here if you want to ask an event specific question.

Event Information

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Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.