You can't oversell tickets on Eventcube as you only sell however many tickets you set in your ticket quantity. Unless, of course, you edit your ticket quantity after going on sale.
However, if you sold more tickets than your venue capacity, here's what you can do:
Overselling the an event
1. Contact affected customers immediately via your mailing list.
Note: Eventcube doesn't have a built-in email marketing feature to deliver custom broadcast emails to ticket holders. Its Reminder Email function is only intended to resend confirmation emails to ticket holders.
To contact customers, you will need an external email marketing platform like MailChimp. See: How to Send Communication Emails to your Customers.
2. Provide clear, honest explanations about what happened.
3. Revoke each customer's tickets, cancel orders, and offer refunds to customers.
Upgrade or downgrade a ticket
If you oversold a seat type, you can either upgrade a customer to a higher tier (free of charge) or downgrade them and refund the difference in ticket price.
Here's how you can change a customer's ticket:
1. Go to their order.
2. Revoke their ticket/s and state a reason for your own reference.
3. Save your changes.
4. Then click the "Allocate Another Ticket" button to assign a different ticket to the customer. Don't forget to save your changes after.
If a ticket change isn't possible, then you might need to cancel the ticket order completely and offer a refund to your customers.
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