Your event has been postponed or rescheduled, but you’ve already sold tickets for the previous event date. What should you do?
If the store owner updates the event date in the admin, all the tickets are automatically moved to the updated date.
If you’ve had ticket bookings on the previous/postponed date, don’t worry. The QR codes remain the same.
Important: If you changed the date on your event, you will also need to force reset the event's connection to QFlow if you had initially connected it.
If you’d like to reflect the updated date in the emails and tickets of those who have already booked, store owners have the ability to reissue the tickets.
Go to Events
Choose the event you want to make changes in.
Go to Orders.
Select the orders you want to re-issue ticket confirmation to.
Click the green 'Re-send Confirmation' button at the upper left side.
You can also send a clarificatory email to those who have already purchased tickets with the previous event date saying that they can simply re-access their original order confirmation.
Ask them to download the ticket as a PDF and there, they will find the updated date automatically reflected.
Note: As there is no messaging functionality built into the Eventcube platform save for trigger emails for waitlists and ticket confirmations, you will need to export customer information through the store-level or event-level Orders page. Then, send an email blast in a separate emailing software.
However, if you are on Eventcube Pro, you can put in a support request to send an email blast/event reminder to your attendees.
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