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Understanding the Eventcube Events Menu

How to navigate and make the most use out of the events menu

Trischa avatar
Written by Trischa
Updated over a week ago

The purpose of this guide is to walk you through the functions and features of the Events Menu so that you can navigate it easily.

Events (Main Menu)

Start by selecting Events from the main menu, then click "Add a new event." A new menu will appear on the right side of the main dashboard. Let’s explore each event-level menu option in detail.

Overview

On the overview page, you can view the number of tickets sold over a specific period, along with your ticket sales and booking fees.

Details

The Details page has two sections: Event Details and Event Information. The former contains required fields, while the latter has optional details.

Event Details

  1. Event Name.

  2. Event organizer. See: What is an Organizer?

  3. Event Start and Event End.

  4. Timezone.

  5. Location.

    1. In Person. Choosing this option allows you to add your event venue via Google Maps selection or manual input.

    2. Online. Online Events are unlocked on Eventcube Pro. This selection remains greyed out if you're on the Standard Plan. An Online Event has two options.

      1. Eventcube Broadcast. For a one-way livestream with text chat.

      2. External Platform. Using other platforms such as Zoom, Twitch, or Google Meet.

    3. TBA means "To Be Announced". Select this if your event venue remains tentative.

Event Information

  1. Description. Briefly describe what your event is all about.

  2. Event Flyer. Upload a portrait or landscape version of your event banner in JPG, PNG, and GIF formats. Please observe the recommended dimensions for best results.

  3. Event Category. Learn how to use Event Category here.

  4. Photos. Add event photos to entice buyers.

  5. Media Links. Embed videos and tracks from YouTube, Vimeo, SoundCloud, and Mixcloud to your event page.

  6. Agenda, Schedule, or Lineup.

Tickets

You can create multiple tickets at different price levels or access privileges, and specify the quantity for each.

Settings

This section lets you add age restrictions, choose an event currency, and enable other options that apply to the entire event. The event settings include the following features

  • Reserved Seating with Seats.io

  • Booking Refund Insurance

  • Extended sales

  • Barcode lock

Ticket Resale

If ticket holders are unable to attend their booked event, the Ticket Resale feature allows them to securely resell their tickets on the platform and receive a refund.

Ticket Resale is not automatically enabled. If this mechanism makes sense for their event, organizers will need to enable it.

Ticket Scanning

Eventcube assigns a unique barcode to each ticket sold on the platform. You can use a Ticket Scanning app to scan these barcodes upon entry at your event.

Note: Barcodes are issued only for in-person events. Online events include a 'join' link to the meeting or video conference.

Emails & Reminders

Emails & Reminders is an Eventcube Pro feature. It allows you to resend ticket confirmation emails to ticket holders with an additional note at the top.

Analytics

In Analytics, you get sales and performance reports, as well as your best-performing days weekly.

Orders

In the Orders section, you can view customer details at the event level, including ticket information such as quantity, order reference, and date.

Balance & Payouts

In this area, you can find your Event's revenue and fees breakdown as well as how much you owe your organizers. Note that you will need to pay your organizers externally, as this isn't facilitated within Eventcube. The amounts reflected under Balance & Payouts only serve as a basis.

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